Lost transaction ID

[DutchGuy]

hello people is there any way i can retrieve my transaction ID?
It's been a long time since I've checked on the email i was registered with so it turned inactive really.
also i used an paybycash method
anyway how can i retrieve it?

[kia345]

I've had the same problem, and sent the same thing to the support center.

No help at all.

[Darlene159]

Originally Posted by DutchGuy

hello people is there any way i can retrieve my transaction ID?
It's been a long time since I've checked on the email i was registered with so it turned inactive really.
also i used an paybycash method
anyway how can i retrieve it?

You have to make a support ticket for things like this, link is in my sig.
I don't understand why people don't print these things out, and put them in a safe place, or write it down if you don't have a printer.

[Googi]

Originally Posted by Darlene159

I don't understand why people don't print these things out, and put them in a safe place, or write it down if you don't have a printer.

And risk someone else getting their hands on it? If you're a true Graalian you'll memorize your transaction ID.

[Moondeath_2]

Originally Posted by Darlene159

You have to make a support ticket for things like this, link is in my sig.
I don't understand why people don't print these things out, and put them in a safe place, or write it down if you don't have a printer.

Fyi: Please note I have 2 different accounts and one no one knows I even have it that have support tickets open and haven't been answered in quite some time so quit telling people to untill they're being responded to it's kinda un-helpful and annoying.

Hehe he's not the only who lost his Trans ID I have done it too, that doesn't make me an idiot or anything .. but honestly not too many people care to keep up with it they don't belive they'll ever need it..Plus I think I destroyed mine during a little cleaning ^_^

[kia345]

We're mostly all irresponsible kids

[Darlene159]

Originally Posted by kia345

We're mostly all irresponsible kids

*shrugs* then I guess you will have to accept the consiquences of that, huh?
There is not a whole lot a company can do if you cannot prove that you purchased something.

[Inspiration]

I always found it weird that out of every game I've ever played, this one is by far the hardest to recover a lost account on.

The email/personal question validation combo usually proves to be more than enough.

It's kind of really ridiculous to expect someone to have a transaction ID from over 5 years ago still at hand.

[Curt1zzle]

Originally Posted by Inspiration

I always found it weird that out of every game I've ever played, this one is by far the hardest to recover a lost account on.

The email/personal question validation combo usually proves to be more than enough.

It's kind of really ridiculous to expect someone to have a transaction ID from over 5 years ago still at hand.

Truth

[Darlene159]

Originally Posted by Inspiration

I always found it weird that out of every game I've ever played, this one is by far the hardest to recover a lost account on.

The email/personal question validation combo usually proves to be more than enough.

It's kind of really ridiculous to expect someone to have a transaction ID from over 5 years ago still at hand.

They may have other ways to prove it, I don't know. I just think that people need to be more responsible with things they spend money on.

[Admins]

Originally Posted by Inspiration

I always found it weird that out of every game I've ever played, this one is by far the hardest to recover a lost account on.

The problem is that people don't have the password, don't have access to the email that belongs to the account, and don't have any information about the subscription purchase. There is nothing we can really do then. The difference to other games is probably that Graal currently has an exceptional long subscription time per purchase.

[coreys]

Originally Posted by Stefan

The problem is that people don't have the password, don't have access to the email that belongs to the account, and don't have any information about the subscription purchase. There is nothing we can really do then. The difference to other games is probably that Graal currently has an exceptional long subscription time per purchase.

Hmm, that's true, most games have you pay per month.

[Inspiration]

Originally Posted by Stefan

The problem is that people don't have the password, don't have access to the email that belongs to the account, and don't have any information about the subscription purchase. There is nothing we can really do then. The difference to other games is probably that Graal currently has an exceptional long subscription time per purchase.

Well, if someone could provide the e-mail the account was signed up for with, as well as answer 3 personal questions about themselves, AND give the name on the paypal account, wouldn't it be safe to assume that the person owns the account?

I mean, yes, I'm sure there are people that could answer all that information about me, but they're my few close friends that I know in real life, and if I just randomly tell people online what my mothers maiden name is, well, that's my bad.

[Darlene159]

Originally Posted by Inspiration

AND give the name on the paypal account,

Everything that is done through paypal is saved in history.

[Inspiration]

Originally Posted by Darlene159

Everything that is done through paypal is saved in history.

I believe there's a method to pay with paypal without actually owning a paypal account, thus having no recorded history.

I'm actually fairly sure I don't have a paypal record for either of my accounts, as I was required to use this method.

The transaction ID was e-mailed to me only.