Playerworld bought but it has not been activated yet

[Katono]

Recently 3 days ago I bought a playerworld and recieved 3 emails saying "Player World myplayerworld is READY" so I opened each email and inside of them I had all the information except for the username, so I ticketed the support staff to which I get It shows a payment of 0 dollar, and since it is double-checking the actual playerworld was not setup, but the email was sent. Can you check that you actually paid? well I have double checked my bank account and my paypal account it all states I have paided for this but when I go under www.graal.net it just says 0.00 instead of showing the payment is there a reason for this?

PS: the reason why I am putting this here is because I have gone 2 days without no answer on my ticket and I really would like to know why it says I have not paid for it when my bank tells me I have..