true question

[Andy0687]

Originally Posted by Stefan

These forums are not for complaining about staff, use the support center if you have a problem.

How are we supposed to use the support center if the people we have a complaint about can recieve their own tickets?

[zim5354]

and delete them or mark them as "viewed" and nothing will be done.

[Chris]

inb4ban

[Crimson2005]

Yes "use the support centre", That Helps Doesn't It!!!!!!? [/ENDSARCASM]

[Admins]

Try? People complain about moderators being too strict or abusive but can never really give any prove for that. So at the end it's just about fighting and bashing the mods, which cannot be allowed.

[Ruf]

Originally Posted by Stefan

Try?

I did, yet the person who the ticket was surrounding closed it.

[Crimson2005]

Originally Posted by Ruf

I did, yet the person who the ticket was surrounding closed it.

that was pretty ridiculous i have to admit, and the reason he banned you was absolutely stupid

[Tom]

Originally Posted by Stefan

Try? People complain about moderators being too strict or abusive but can never really give any prove for that. So at the end it's just about fighting and bashing the mods, which cannot be allowed.

Oh dude really, its been proved so many times by countless people. Just the threads that are showing the proof picked out get deleted BY the mods.

I dont know why your going against use, YOUR customers. You should try and make changes to make us happy wtf? Without us players graals nothing.

[Skyld]

Originally Posted by Tom

Oh dude really, its been proved so many times by countless people. Just the threads that are showing the proof picked out get deleted BY the mods.

I dont know why your going against use, YOUR customers. You should try and make changes to make us happy wtf? Without us players graals nothing.

If the thread is breaking a rule, then it's going to be closed. I'm not quite sure which part of this you people don't quite understand.

[cyan3]

They always ignore my tickets for about 4 months and then close them.

But that might just be Bjorn since its about Graal Kingdoms.

[zell12]

I'm still waiting for a response from you regarding GK Stefan...

[cyan3]

Originally Posted by zell12

I'm still waiting for a response from you regarding GK Stefan...

Try and forum pm him it will get done faster that way.

[zell12]

Originally Posted by cyan3

Try and forum pm him it will get done faster that way.

I will do that. I haven't PMed him in years, it took longer. Maybe he pays more attention to them now, hehe.

[Admins]

Well I am quite sure that they don't close tickets which are directed to me or unixmad, although I have seen that the people complaining often don't really want that since they don't have any real prove. We will see.

[Ruf]

Originally Posted by Stefan

Well I am quite sure that they don't close tickets which are directed to me or unixmad, although I have seen that the people complaining often don't really want that since they don't have any real prove. We will see.

I sent the ticket under Forums and Other, I also e-mailed it to yourself, Unixmad and Ibonic yet.. I had no reply from anyone other then Moon Goddess, which Sam closed.

[Andy0687]

Originally Posted by Stefan

Well I am quite sure that they don't close tickets which are directed to me or unixmad, although I have seen that the people complaining often don't really want that since they don't have any real prove. We will see.

Is there a way this can be proven? Because we actually have proof of a not-so-isolated incident awhile ago in which a support ticket was sent about an unfair ban by a mod (I wont say who but I think we all know who im talking about). Who banned a user for something most users get away with when talking to someone else.

The ticket was sent, it was opened, a bad reply made, and closed.

Unless im missing something, dosent this completely defeat the point of the SUPPORT center?

nevermind apparently rufus posted it but im not changing my post

[zim5354]

I am all for Mods not having access to tickets that concern them. I would love to see how many tickets get made then that actually have a chance to be read.

[Felix_Xenophobe]

Originally Posted by zim5354

I am all for Mods not having access to tickets that concern them. I would love to see how many tickets get made then that actually have a chance to be read.

I support this idea

[Crimson2005]

Originally Posted by zim5354

I am all for Mods not having access to tickets that concern them. I would love to see how many tickets get made then that actually have a chance to be read.

Agreed!

[zell12]

Wow Stefan, you deleted my thread. Now I will have to go into the shadows and amass a organized revolt. ;(

[excaliber7388]

The support center is useless for things like this.

[zim5354]

Why do mods even have access to tickets? I mean how many of them actually play actively? Stefan, Unixmad and the PWA should have access but why mods?

[Skyld]

Originally Posted by zim5354

Why do mods even have access to tickets? I mean how many of them actually play actively? Stefan, Unixmad and the PWA should have access but why mods?

I think support center admins only have access to the tickets which are relevant to their jobs. For example, I can't see tickets about account administration because I'm not an account admin.

[zim5354]

If I had a job and I had this many complaints about me on a regular basis I would have been fired along time ago.

[MysticX2X]

I personally don't get all this rebeling. This forum was created for the discussion of graal. There's a whole load of other forums which are quite nice for whatever you're trying to post.

[cyan3]

Originally Posted by MysticX2X

I personally don't get all this rebeling. This forum was created for the discussion of graal. There's a whole load of other forums which are quite nice for whatever you're trying to post.

We are posting about graal mods on the forums so its about graal.

[Ruf]

Originally Posted by MysticX2X

I personally don't get all this rebeling. This forum was created for the discussion of graal. There's a whole load of other forums which are quite nice for whatever you're trying to post.

Honestly? I just think everyone is sick of having to watch every single thing that they post in case of the mass amount of repercussion that comes with it.

[Andy0687]

Originally Posted by MysticX2X

I personally don't get all this rebeling. This forum was created for the discussion of graal.

But we really cant discuss anything here. So I dunno.

There's a whole load of other forums which are quite nice for whatever you're trying to post.

This is the part I dont get and seems to be the Mods basis for Moderation, there are other places to go, but dosent graal want our buisness here, on their forums? Not populating other peoples forums?

Guys my thread was mostly just a question about the access of the support center, Im glad it wasnt deleted, and to me is a step in the right direction at least. Walls of Text never did anything but look daunting.

[Door]

I'm really sick of watching people being treated like crap by MODS and hoping that new players won't just turn right around when they see these forums. Talk about unwelcoming.

[Admins]

We don't make money with letting people harass other people, no matter if they are normal forum members or moderators. You can't believe that we would make more money if we allow such illegal things. This is just not the place to express personal feelings about moderators. If someone has a real problem then he/she can use the support center. That is simple to understand.

[Ruf]

Originally Posted by Stefan

We don't make money with letting people harass other people, no matter if they are normal forum members or moderators. You can't believe that we would make more money if we allow such illegal things. This is just not the place to express personal fealings about moderators. If someone has a real problem then he/she can use the support center. That is simple to understand.

Stefan..

Originally Posted by Ruf

I sent the ticket under Forums and Other, I also e-mailed it to yourself, Unixmad and Ibonic yet.. I had no reply from anyone other then Moon Goddess, which Sam closed.

How hard is that to understand?

[Door]

Originally Posted by Stefan

We don't make money with letting people harass other people, no matter if they are normal forum members or moderators. You can't believe that we would make more money if we allow such illegal things. This is just not the place to express personal fealings about moderators. If someone has a real problem then he/she can use the support center. That is simple to understand.

Not everyone has problems to voice here. Some of them just want to have a good time, but I see little of that happening. ffs, we can't even jokingly call one another '*****'. That's like saying calling you "Silly Stefan". How far is it going to go? Soon we won't be able to say "dummy" and "poop".

[Admins]

Originally Posted by Door

we can't even jokingly call one another '*****'.

Words like "gay" or "*****" just don't fit in normal discussions. They are accepted by a lot of people to say that they don't like the other person, but that doesn't make it ok to use them in an international discussion forum of an online game.

[zell12]

Originally Posted by Stefan

Words like "gay" or "*****" just don't fit in normal discussions. They are accepted by a lot of people to say that they don't like the other person, but that doesn't make it ok to use them in an international discussion forum of an online game.

Censor evasion, you are evading your own rules!

[Admins]

Originally Posted by zell12

Censor evasion, you are evading your own rules!

Spam? Post something constructive, posts like that often stop interesting discussions.

[Chris]

Originally Posted by zell12

Censor evasion, you are evading your own rules!

Now I think you should look up what 'blatant annoyance' means.

[Darlene159]

Originally Posted by Stefan

Words like "***" or "*****" just don't fit in normal discussions. They are accepted by a lot of people to say that they don't like the other person, but that doesn't make it ok to use them in an international discussion forum of an online game.

Good luck explaining, or trying to. It is a waste of time. I have done it way too many times, and unless I change what I do, then I am accused of ignoring. I can have a 2 day discussion with someone in a support ticket, or forum PM, but if they don't get their way, I am ignoring them. That is why I don't even bother anymore with these threads. All I do is keep repeating myself, and then get accused of ignoring them because I don't give in.
It does not matter that these rules are from Unixmad. I am suppose to slack off. I am done arguing, or trying to explain. It isn't me ignoring the members, it is the members ignoring me, you, Unixmad, and the rules.

[Andy0687]

Originally Posted by Darlene159

It isn't me ignoring the members, it is the members ignoring me, you, Unixmad, and the rules.

Now you are just trying to add fuel to the fire and if no one else will say it I will, this isnt helping any, you are just trying to make things seem worse then they are and make us look bad.

There is a whole lot of positive discussion on the topic, but instead of listening to it we often run into these things.

"Learn to discuss first" Okay we did, so we try
"No use the support center instead" okay fair enough
"Sorry we wont do/change or even consider fixing anything" okay well ill try posting something and seeing who agrees.
"Sorry use the support center" uh, well okay.
"Sorry we arent going to do anything, or we are going to close your ticket without good reason" okay...
"No dont post in public forum, use the support center or PM" ...

I wonder if anyone else can see what im getting at here.

Also a lot of people with a very positive outlook on this are often just blantantly ignored because you like grouping all the users togather.

[Door]

Originally Posted by Stefan

Words like "gay" or "*****" just don't fit in normal discussions. They are accepted by a lot of people to say that they don't like the other person, but that doesn't make it ok to use them in an international discussion forum of an online game.

Who decides this? And where does it end? First it's *** and *****, then it's homosexual and silly head, then flamboyant and dum-dum... ffs, people will ALWAYS find ways to insult one another, it just HAPPENS. There is no way that you can justify removing everyone's fun just because of what some people take to heart, and what some people abuse. If you want to do so, then you'll have to deal with situations in which people feel the need to refuse your logic and suggest their own.

[Chris]

Originally Posted by Door

Who decides this?

Stefan + unixmad.