Account FAQ

[Lyndzey]

I have decided to explain a few rules about account sharing as well as update everyone on accounts.

First off, my email is [email protected] or [email protected]. I do not have access to [email protected], so don't bother emailing your question there. I also will be checking the support desk, which is located at http://www.graalonline.com/support/graaldesk.php.

Because of recent issues with account frauds, I am no longer going to allow custom passwords, which are passwords that you choose. If you need to change your password, I will change your email and you can use www.graalonline.com. In order to change your email, you will need to email me with one of the following:
1) the email you used to register the account (you must still have access to this)
2) the paypal receipt
3) any information on the paypal receipt
If you have none of the above things, I most likely won't be able to help you.

If you want an account that is already in use, it is possible that I will restore that account for you. Ask me about the account and I will check to see if you can have it or not. Please note that I will not give out certain accounts such as "zol" or "PACHUKA". I also won't (currently) give out accounts with spaces or symbols in them.

If your account is hacked, email me as soon as you can or try and contact me in game. Remember, I cannot change your password for you just because you are on the account. This is because a hacker could easily go on your account and have me change the password. You will need one of the above three things. If a hacker hacks on your account on a server, I can reset it for you and unban you AFTER I fix your account. If you email me saying "someone hacked on my account on UN!" I will not unban you if I have not previously helped you against the hacker. I will have to reset you in order to get rid of the hacked items.

If you upgraded an account but your time was not added, I cannot help you. You need to email [email protected].

Although account sharing hasn't been enforced in the past, it is now100% illegal. Any type of account sharing, which includes giving out your password, two people using the same account on different servers, giving your account away, letting your friend help you on a quest by going on your account, or letting a friend try out a certain server (such as Graal Kingdoms) are illegal. Giving out your password to anyone will eventually get you in trouble. I will not be trying to catch people at this time because this is a new rule. If you currently are sharing an account with someone, please email me. I will only help you if you are the real owner (not the person who was given the account). I encourage managers of servers to find account names and email me of people who share accounts.

If you have any questions, feel free to email me. My contacts are below:
[email protected] OR [email protected]
AIM-LyndzeyAngelis OR Lyndzey3203
ICQ-104581368
Servers I am usually on: Kingdoms OR Era

You can also use the support desk to contact me. The section I control is accounts.

[Shiftk03-]

Enough with the small-talk, I've seemed to have lost my copy of the President's nuclear launch codes, can I have your's?

On topic: Finally, these rules/account information has been explained thoroughly!

[Lyndzey]

Originally posted by Kaimetsu
Oh, one addendum: It's generally considered okay to buy accounts for other people, on the strict assumption that ownership is transferred at the exact moment the account is created. Generally we only tend to believe you if the new account's name is the same as that of the person for whom it is being bought.

Also make sure if you do let someone upgrade your account, get the paypal receipt from them.

Another thing about account sharing, you cannot share the same account as your siblings. However, sharing with people that use the same computer as you cannot be proved so you most likely won't get in trouble.

[Darlene159]

Thanks for finally posting this, I am going to put this on our site

[zell12]

Lyndzey, my VIP account (zell12) gets this message that I can only play on weekends. I never got this message before, just today... Why is that?

[Spark910]

Originally posted by zell12
Lyndzey, my VIP account (zell12) gets this message that I can only play on weekends. I never got this message before, just today... Why is that?

And if you didnt register for VIP in Jan, then the reason is that Stefan probably made VIP accounts to what VIP was, so you got some gold, but not 6 months, as they are giving away gold for nothing, when they could be making some money off it.

[psyraiandi]

Can you rephrase that?

[zell12]

Paying $50 for a gold account (CAN Funds) is just stupid. I can get on bomymoon with my VIP anytime, and that is a gold server. So really, the only gold server is GraalKingdoms.

You pay$50 for a game that is mostly untested, and you can lose anything you get in minutes from bugs and then you wait 3 weeks for a restore, and you get half your stuff back, then you wait a month for the rest of your stuff, and withen that time frame, you lose more stuff before your even fully restored!

$50 is not something I want to play around with because I can buy alot with that money. Some big changes need to be made to the gold server (GK) such as having STAFF to answer your questions and RESTORE you.

It used to cost mr $20 before, like last year, price jumped up $30. This is outragous.

[Spark910]

Originally posted by psyraiandi
Can you rephrase that?

I mean maybe stefan knocked off all the free gold from VIP accounts, as while he is giving it free, he could instead just give VIP, without free gold, and people could subscribe to Gold too, and he would get more income for graal.

Ex, what package did you sign up for?

[psyraiandi]

I signed up in January for 1 year VIP/Gold.

[Neonight]

Originally posted by zell12
Paying $50 for a gold account (CAN Funds) is just stupid. I can get on bomymoon with my VIP anytime, and that is a gold server. So really, the only gold server is GraalKingdoms.

You pay$50 for a game that is mostly untested, and you can lose anything you get in minutes from bugs and then you wait 3 weeks for a restore, and you get half your stuff back, then you wait a month for the rest of your stuff, and withen that time frame, you lose more stuff before your even fully restored!

$50 is not something I want to play around with because I can buy alot with that money. Some big changes need to be made to the gold server (GK) such as having STAFF to answer your questions and RESTORE you.

It used to cost mr $20 before, like last year, price jumped up $30. This is outragous.

I understand. I remember Stefan and unixmad saying something to the extend of "Graal is still cheaper than most online games." Well Graal used to be free, and the players helped a lot more than they do now that it costs money. That helpdesk never solved any problems, and few of the staff help now. They're too busy chatting on RC and being *****s.

Don't get me wrong. There's a lot of great Graal staff. I just think it's horrid that you pay $50 for a game that barely works correctly.

[TripleE]

Originally posted by psyraiandi
I signed up in January for 1 year VIP/Gold.

I suggest you speak to unixmad,or go to the support desk.

Originally posted by Lyndzey
I also won't (currently) give out accounts with spaces or symbols in them.

Stefan told me that accounts with spaces are still allowed to be made. He even thought that the account creation on the site would allow you to support making those kinds or accounts. But you were probably told different so Ill leave it at that. I know it interfears with some script lines or something in the Guild System.

[zell12]

I just believe that paying $50 for a buggy server is stupid.

[TripleE]

Originally posted by zell12
I just believe that paying $50 for a buggy server is stupid.

$50? What subscription plan costs $50 in CAN Funds,or US? All you have to do is try to enjoy more servers. You constrict yourself to just 1 server...I payed 40 for a year when 2-3 years ago before I knew about graal I was buying atleast 3 video games every 2-3 months which was like $39.99*3(games)= about 120.00

[zell12]

1 year of gold cost $50 CAN