Why?

[TSAdmin]

Originally Posted by Sword

90% sure that Graal uses an open source support ticket system much like Kayako or WHMCS's support feature that automatically pipes the [email protected] email address into the support center and creates a ticket. Even if that's not true, no excuse.

Still waiting.

Well, the other 10% is in fact actually true. You send an email, it goes to the email's inbox, PWA have to log into the email account and read the inbox with either a mail client or directly on the mail provider's system.