A request for Graal Online managment:

Mykel · #1 03-26-2010, 02:47 AM

Please, please, please start heavier contact with your PC players.

UN hit over 100 players the other day, and it was a huge deal. It shouldn't be. UN has recently has had an influx of players from Classic and (a few) from Delteria. It has become more and more commonplace that no individual server will hit 100 people in a given night.

The PC version is dying and everyone knows it.

This isn't a game that people play for the gameplay. People play it for the community. Stefan mentioned a few vague changes he wants to make in a different thread, but none of these had been mentioned before that.

Where is the communication?
The players have almost no idea what global staff is doing.

Player counts are getting lower and lower by the day and people have less and less of a reason to play. And, we have nothing to look forward to (as PC players), because there haven't been any announcements. Unixmad pretty much stopped posting on here, Stefan rarely does, and other global staff are just as hush-hush about whatever is (or most likely, isn't) going on.

If CJ is going to let the PC version die, then at least let us know. If not, can we get some actual customer service?

Fulg0reSama · #2 03-27-2010, 02:51 AM

Quote:

Originally Posted by Mykel

UN hit 100 players, WE DEMAND SPECIAL RIGHTS .

Fixed your emotional plea and chances are you'll get a no.

Crono · #3 03-27-2010, 02:58 AM

stefan and unixmad are out of touch with their playerbase, and with the success of classic iphone i wouldn't be surprised if they didn't care.

Bell · #4 03-27-2010, 03:08 AM

Just so you understand Mykel, the Playerworld Administration which is the only true global staff are not given advance notice as to upcoming changes. We usually hear about it at the same time its announced here. Hence we are unable to give you any extra notice.

I personally try to visit as many servers as I can but only have so much time in my day to handle issues of players and still wander around playerworlds. I apologize if I am not considered player visible enough for you.

The Global Development Team will be announcing any releases they make to the general public on their own when they have things they wish to release. Not all projects they work on are player based projects though. One of their goals is to update the Wiki to make it more user friendly for developers.

We are all aware that the playerbase has dropped substantially over the years and all of us wish there was a way to turn it around. None of us however though have the ability to go out there and drag people in to Graal. The fact that UN hit 100 again actually proves that those people on iphone are curious enough to want to visit the pc version of Graal. It will be up to those servers to provide a welcoming atmosphere to keep them there and make their community's grow again.

Stephen · #5 03-27-2010, 03:49 AM

As much as I'm aware, players may soon see marketing for Graal Online.

coreys · #6 03-27-2010, 04:21 AM

Quote:

Originally Posted by Stephen

As much as I'm aware, players may soon see marketing for Graal Online.

For iPhone Graal, sure.

Fulg0reSama · #7 03-27-2010, 05:02 AM

Quote:

Originally Posted by coreys

For iPhone Graal, sure.

This. Unless you guys fuse the communities. Little pay on iPhone while PC has to pay out the ass.

Big community fuses with small. Big pay balances out with little pay.

We could have an equal amount of players of both iPhone and PC players. They could both pay a good 5 bucks a month for classic servers (Except lifetime owners already). 10 for gold. Imagine how much more you could be making. Get a lil bit of the word spreading around. It could be fun.

tempandrew · #8 03-29-2010, 05:27 AM

How about you actually put up some advertisements and make an effort to get people on this god damn game for once. I've never seen a graal advertisement once in my entire life. What does this say about how much the administration actually cares about getting a larger player base? I'm sure they're advertising for the iPhone somewhere, but the PC has never gotten a lick of marketing. You guys are douchebags, I want my $19 back from when I bought classic years ago.

Old_Days · #9 03-29-2010, 06:01 AM

yeah ive seen alot of graalians saying bye-bye in the goodbye section.

I cant say I blame them, ive pretty much quit graal, I log on for maybe a few minutes sometimes but other than that ive quit. Too boring, and im not going to pay a guy who gives me nothing in return.

SKJF91 · #10 03-29-2010, 09:46 AM

monthly subscription, not gelats..

Admins · #11 03-29-2010, 12:37 PM

I'm speaking with staff each day x-x

Elizabeth · #12 03-29-2010, 12:44 PM

Quote:

Originally Posted by Mykel

Please, please, please start heavier contact with your PC players.

Quote:

Originally Posted by Stefan

I'm speaking with staff each day x-x

Sam · #13 03-29-2010, 01:49 PM

Quote:

Originally Posted by Stefan

I'm speaking with staff each day x-x

And you expect to hear what?
Maybe you should talk and ask the players once in a while too. It might be you will find out why older and new players aren't attracted (anymore).

fowlplay4 · #14 03-29-2010, 03:14 PM

I don't really see why you need to talk to players to figure out that they want to see updates, more players, some kind of support center, and a different trial system. There's plenty of threads just like this that state the same thing.

Elk · #15 03-29-2010, 03:16 PM

Quote:

Originally Posted by Stefan

I'm speaking with staff each day x-x

Gotta talk to staff with community based influence, not the wrong ones who are just fixated on 1 server (Zone, I presume)

Graal needs to have a structured masterplan created thouroughtly...

Mykel · #16 03-29-2010, 04:54 PM

Give your players something to anticipate, Stefan. Even though you have failed to deliver promise after promise, we do know that you work hard. And, people enjoy the game that you have made and look forward to updates and progress. The problem is that we don't have any updates. And, it is a bit unfair to put everything on your shoulders. I think your staff could be doing more as well.

smokeraider · #17 03-29-2010, 05:57 PM

these threads been going on for years... stop complaining it has no effect, and leave the staff alone... it takes to much time for them to awnser your endless complaining about the same things over and over and over and over again. they could use that time to develop so please shut up already...

Pimmeh · #18 03-29-2010, 05:59 PM

Smokey baby, (hehe) everyone could use an update once in a while. All the big companies and things release some word of progress, or a goal or something.

salesman · #19 03-29-2010, 06:10 PM

Quote:

Originally Posted by Pimmeh

Smokey baby, (hehe) everyone could use an update once in a while. All the big companies and things release some word of progress, or a goal or something.

They've already stated that they're working on v6, and have plans to implement new payment methods...what game company ever tells you more than that?

If you don't like what they have to offer, or plan to offer, then it's probably time to find a new game to play.

I do agree that they need better customer service (support center), and that they need to learn how to accept feedback from their loyal customers.

fowlplay4 · #20 03-29-2010, 06:16 PM

Quote:

Originally Posted by Mykel

I think your staff could be doing more as well.

What are you expecting them to do?

Lack of content complaints should be directed to the servers and their staff, since they should be the one releasing the updates.

Sam · #21 03-29-2010, 06:25 PM

Quote:

Originally Posted by smokeraider

these threads been going on for years... stop complaining it has no effect, and leave the staff alone... it takes to much time for them to awnser your endless complaining about the same things over and over and over and over again. they could use that time to develop so please shut up already...

Cell if we regard intently it's not everything a complaint. Some things we can count as feedback.
Feedback is helpful if staff is able to cope the criticism.
It's fine to have v6 (I guess), but it seems to me that graal isn't for the main part a game to play anymore. It's changing to a development platform where skilled people can create things and let others test them.
Maybe I'm wrong, but I want to have fun by playing a interesting game. And if I'm not satisfied, I want to express that and expect that the game producer takes care to make me happy. Because only when I'm happy I'm willing to pay (again).

Quote:

Originally Posted by fowlplay4

What are you expecting them to do?

Lack of content complaints should be directed to the servers and their staff, since they should be the one releasing the updates.

And what if they are so high and mighty that they don't listen and counting requests as "bashing"?

Elk · #22 03-29-2010, 06:26 PM

inb4close...I think most things have been said, and that being that most things have already been said in previous posts

Crono · #23 03-29-2010, 06:32 PM

Quote:

Originally Posted by Elk

inb4close...I think most things have been said, and that being that most things have already been said in previous posts

ya it's a discussion, live with it

smokeraider · #24 03-29-2010, 06:34 PM

Quote:

Originally Posted by Sam

Cell if we regard intently it's not everything a complaint. Some things we can count as feedback.
Feedback is helpful if staff is able to cope the criticism.
It's fine to have v6 (I guess), but it seems to me that graal isn't for the main part a game to play anymore. It's changing to a development platform where skilled people can create things and let others test them.
Maybe I'm wrong, but I want to have fun by playing a interesting game. And if I'm not satisfied, I want to express that and expect that the game producer takes care to make me happy. Because only when I'm happy I'm willing to pay (again).

And what if they are so high and mighty that they don't listen and counting requests as "bashing"?

feedback is good we have a suggestions forum for that so why keep posting it all around the main forum, i beleve feedback is alot diffrent then a complain

Pimmeh · #25 03-29-2010, 06:36 PM

Quote:

Originally Posted by salesman

They've already stated that they're working on v6, and have plans to implement new payment methods...what game company ever tells you more than that?

If you don't like what they have to offer, or plan to offer, then it's probably time to find a new game to play.

I do agree that they need better customer service (support center), and that they need to learn how to accept feedback from their loyal customers.

I know, that's what I was saying... I've quit Graal a while ago, I just still have a boatload of Gralats and a forum lifetime left.
C'est la vie.

Old_Days · #26 03-29-2010, 06:45 PM

Well, im not paying anyone anymore.

I saw someones post who said the only reason players keep playing is because of the community, not the game. Whoever said that is smart, but if everyone would stop paying for stuff, then they would be forced to do something.

As for what stefan said, well you can talk to people about crap, but if nothings really getting done then why are you talking?

I could talk about mowing my lawn, hell i could even think about it, but talking and thinking isnt going to get it done. You have to DO it.

So lets stop just "talking" and start with a little more "doing"

coreys · #27 03-29-2010, 06:47 PM

Quote:

Originally Posted by smokeraider

these threads been going on for years... stop complaining it has no effect, and leave the staff alone... it takes to much time for them to awnser your endless complaining about the same things over and over and over and over again. they could use that time to develop so please shut up already...

Nah that's not really what's going on. They're completely, 100% ****ing ignoring us. That's exactly what it's going on, and people are frustrated.

And I don't mean the PWAs like Bell, they can't really do anything, and it seems like Stefan and Uniximad ignore them too. They obviously don't care at all, and it's going to hurt them in the long run.

smokeraider · #28 03-29-2010, 07:48 PM

Quote:

Originally Posted by coreys

Nah that's not really what's going on. They're completely, 100% ****ing ignoring us. That's exactly what it's going on, and people are frustrated.

And I don't mean the PWAs like Bell, they can't really do anything, and it seems like Stefan and Uniximad ignore them too. They obviously don't care at all, and it's going to hurt them in the long run.

so its like i said complaining does not help at all

coreys · #29 03-29-2010, 07:58 PM

Quote:

Originally Posted by smokeraider

so its like i said complaining does not help at all

Yes! You're correct there. But your reasons for saying it doesn't help were wrong.

smokeraider · #30 03-29-2010, 08:05 PM

Quote:

Originally Posted by coreys

Yes! You're correct there. But your reasons for saying it doesn't help were wrong.

ur wrong, if it helped these issues would already have been resolved...

coreys · #31 03-29-2010, 08:33 PM

Quote:

Originally Posted by smokeraider

ur wrong, if it helped these issues would already have been resolved...

I'm not saying it helps lol

papajchris · #32 03-29-2010, 08:35 PM

On Topic now: What is the big deal with v6? What benefits does a new version bring? More players? Does a new version of graal seriously take up every spare second of stefan's spare time for the past year or so? (P.S. im dead serious, i know nothing of V6 or if it is actually a new version of graal.)

cyan3 · #33 03-29-2010, 08:35 PM

Quote:

Originally Posted by smokeraider

ur wrong, if it helped these issues would already have been resolved...

You are looking at it the wrong way. We all know complaining probably wouldn't help much but it is better than saying nothing at all.

Gothika · #34 03-29-2010, 09:32 PM

facepalm

gravator · #35 03-29-2010, 10:24 PM

The only two servers i'm really concerned with are graal bomy islands and classic, thor already gave me a new bit of hope that things are going well even though progress is behind closed doors, as for rufus dealing with bomy islands, not much to go by other than his word, but i will think to the positive and guess he's doing lots of the same work as thor by getting base systems working and salvaging good graphics from koni and lance first before actual expansion happens.

I asked if overworld levels or whatever could be made first and pumped out periodicly so people could have visible progress being made and not have to post complaints so much, a quest here and there as it's completed, a new weapon or toy to play with, but maybe there would be problems doing it that way, things could go very wrong and ruin the whole project, i don't know, it WAS working that way on bomy moon, just lance seemed to lose interest and stopped updating, playercount dipped below 10 it was taken down again.

Allowing people onto the server and building it around them is what i asked thor, and it didn't seem like a good idea to him, so myself and many others just continue to wait, other people give up and move on. (i did for awhile, playing another online game since that seems to be getting monthly updates and holiday events constantly)

fowlplay4 · #36 03-29-2010, 11:40 PM

Quote:

Originally Posted by papajchris

On Topic now: What is the big deal with v6? What benefits does a new version bring? More players? Does a new version of graal seriously take up every spare second of stefan's spare time for the past year or so? (P.S. im dead serious, i know nothing of V6 or if it is actually a new version of graal.)

Stefan is a busy man and has multiple products that he has to tend to other than Graal PC.

V6 at the moment is just a performance increase, with added features to the engine, and changes to many other technical details.

Mykel · #37 03-30-2010, 02:46 AM

Quote:

Originally Posted by salesman

They've already stated that they're working on v6, and have plans to implement new payment methods...what game company ever tells you more than that?

If you don't like what they have to offer, or plan to offer, then it's probably time to find a new game to play.

I do agree that they need better customer service (support center), and that they need to learn how to accept feedback from their loyal customers.

Dude. You realize that those things were stated in a thread that was complaining about lack of updates, right? That information wasn't just handed to the public. It was "announced" in a thread much like this one.

Quote:

Originally Posted by fowlplay4

Stefan is a busy man and has multiple products that he has to tend to other than Graal PC.

V6 at the moment is just a performance increase, with added features to the engine, and changes to many other technical details.

A performance enhancement is going to do little to bring in new players. =/

Crono · #38 03-30-2010, 03:30 AM

Quote:

Originally Posted by fowlplay4

V6 at the moment is just a performance increase, with added features to the engine, and changes to many other technical details.

and the removal of the proper external playerlist for a scripted one :/

fowlplay4 · #39 03-30-2010, 05:28 AM

Quote:

Originally Posted by Mykel

A performance enhancement is going to do little to bring in new players. =/

But it will please the existing player-count with computers that can't seem to run it with all the bells and whistles enabled.

Quote:

Originally Posted by Crono

and the removal of the proper external playerlist for a scripted one :/

I've heard from Stefan that he's going to make the controls feel more 'native' and with proper GUI skinning it could probably look and feel like the current V5 playerlist. Staying optimistic because I look forward to extending the functionality of the newly scripted versions of old built-in menus.

tempandrew · #40 03-30-2010, 05:39 AM

An internal playerlist will get me angry. Down with change. Up with v2.31