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-   -   A request for Graal Online managment: (https://forums.graalonline.com/forums/showthread.php?t=134258513)

Mykel 03-26-2010 02:47 AM

A request for Graal Online managment:
 
Please, please, please start heavier contact with your PC players.

UN hit over 100 players the other day, and it was a huge deal. It shouldn't be. UN has recently has had an influx of players from Classic and (a few) from Delteria. It has become more and more commonplace that no individual server will hit 100 people in a given night.

The PC version is dying and everyone knows it.

This isn't a game that people play for the gameplay. People play it for the community. Stefan mentioned a few vague changes he wants to make in a different thread, but none of these had been mentioned before that.

Where is the communication?
The players have almost no idea what global staff is doing.

Player counts are getting lower and lower by the day and people have less and less of a reason to play. And, we have nothing to look forward to (as PC players), because there haven't been any announcements. Unixmad pretty much stopped posting on here, Stefan rarely does, and other global staff are just as hush-hush about whatever is (or most likely, isn't) going on.

If CJ is going to let the PC version die, then at least let us know. If not, can we get some actual customer service?

Fulg0reSama 03-27-2010 02:51 AM

Quote:

Originally Posted by Mykel (Post 1565007)
UN hit 100 players, WE DEMAND SPECIAL RIGHTS .

Fixed your emotional plea and chances are you'll get a no.

Crono 03-27-2010 02:58 AM

stefan and unixmad are out of touch with their playerbase, and with the success of classic iphone i wouldn't be surprised if they didn't care.

Bell 03-27-2010 03:08 AM

Just so you understand Mykel, the Playerworld Administration which is the only true global staff are not given advance notice as to upcoming changes. We usually hear about it at the same time its announced here. Hence we are unable to give you any extra notice.

I personally try to visit as many servers as I can but only have so much time in my day to handle issues of players and still wander around playerworlds. I apologize if I am not considered player visible enough for you.

The Global Development Team will be announcing any releases they make to the general public on their own when they have things they wish to release. Not all projects they work on are player based projects though. One of their goals is to update the Wiki to make it more user friendly for developers.

We are all aware that the playerbase has dropped substantially over the years and all of us wish there was a way to turn it around. None of us however though have the ability to go out there and drag people in to Graal. The fact that UN hit 100 again actually proves that those people on iphone are curious enough to want to visit the pc version of Graal. It will be up to those servers to provide a welcoming atmosphere to keep them there and make their community's grow again.

Stephen 03-27-2010 03:49 AM

As much as I'm aware, players may soon see marketing for Graal Online.

coreys 03-27-2010 04:21 AM

Quote:

Originally Posted by Stephen (Post 1565212)
As much as I'm aware, players may soon see marketing for Graal Online.

For iPhone Graal, sure.

Fulg0reSama 03-27-2010 05:02 AM

Quote:

Originally Posted by coreys (Post 1565224)
For iPhone Graal, sure.

This. Unless you guys fuse the communities. Little pay on iPhone while PC has to pay out the ass.

Big community fuses with small. Big pay balances out with little pay.

We could have an equal amount of players of both iPhone and PC players. They could both pay a good 5 bucks a month for classic servers (Except lifetime owners already). 10 for gold. Imagine how much more you could be making. Get a lil bit of the word spreading around. It could be fun.

tempandrew 03-29-2010 05:27 AM

How about you actually put up some advertisements and make an effort to get people on this god damn game for once. I've never seen a graal advertisement once in my entire life. What does this say about how much the administration actually cares about getting a larger player base? I'm sure they're advertising for the iPhone somewhere, but the PC has never gotten a lick of marketing. You guys are douchebags, I want my $19 back from when I bought classic years ago.

Old_Days 03-29-2010 06:01 AM

yeah ive seen alot of graalians saying bye-bye in the goodbye section.

I cant say I blame them, ive pretty much quit graal, I log on for maybe a few minutes sometimes but other than that ive quit. Too boring, and im not going to pay a guy who gives me nothing in return.

SKJF91 03-29-2010 09:46 AM

monthly subscription, not gelats..

Admins 03-29-2010 12:37 PM

I'm speaking with staff each day x-x

Elizabeth 03-29-2010 12:44 PM

Quote:

Originally Posted by Mykel (Post 1565007)
Please, please, please start heavier contact with your PC players.

Quote:

Originally Posted by Stefan (Post 1565678)
I'm speaking with staff each day x-x

x_x

Sam 03-29-2010 01:49 PM

Quote:

Originally Posted by Stefan (Post 1565678)
I'm speaking with staff each day x-x

And you expect to hear what?
Maybe you should talk and ask the players once in a while too. It might be you will find out why older and new players aren't attracted (anymore).

fowlplay4 03-29-2010 03:14 PM

I don't really see why you need to talk to players to figure out that they want to see updates, more players, some kind of support center, and a different trial system. There's plenty of threads just like this that state the same thing.

Elk 03-29-2010 03:16 PM

Quote:

Originally Posted by Stefan (Post 1565678)
I'm speaking with staff each day x-x

Gotta talk to staff with community based influence, not the wrong ones who are just fixated on 1 server (Zone, I presume)

Graal needs to have a structured masterplan created thouroughtly...

Mykel 03-29-2010 04:54 PM

Give your players something to anticipate, Stefan. Even though you have failed to deliver promise after promise, we do know that you work hard. And, people enjoy the game that you have made and look forward to updates and progress. The problem is that we don't have any updates. And, it is a bit unfair to put everything on your shoulders. I think your staff could be doing more as well.

smokeraider 03-29-2010 05:57 PM

these threads been going on for years... stop complaining it has no effect, and leave the staff alone... it takes to much time for them to awnser your endless complaining about the same things over and over and over and over again. they could use that time to develop so please shut up already...

Pimmeh 03-29-2010 05:59 PM

Smokey baby, (hehe) everyone could use an update once in a while. All the big companies and things release some word of progress, or a goal or something.

salesman 03-29-2010 06:10 PM

Quote:

Originally Posted by Pimmeh (Post 1565721)
Smokey baby, (hehe) everyone could use an update once in a while. All the big companies and things release some word of progress, or a goal or something.

They've already stated that they're working on v6, and have plans to implement new payment methods...what game company ever tells you more than that?

If you don't like what they have to offer, or plan to offer, then it's probably time to find a new game to play.

I do agree that they need better customer service (support center), and that they need to learn how to accept feedback from their loyal customers.

fowlplay4 03-29-2010 06:16 PM

Quote:

Originally Posted by Mykel (Post 1565701)
I think your staff could be doing more as well.

What are you expecting them to do?

Lack of content complaints should be directed to the servers and their staff, since they should be the one releasing the updates.

Sam 03-29-2010 06:25 PM

Quote:

Originally Posted by smokeraider (Post 1565719)
these threads been going on for years... stop complaining it has no effect, and leave the staff alone... it takes to much time for them to awnser your endless complaining about the same things over and over and over and over again. they could use that time to develop so please shut up already...

Cell if we regard intently it's not everything a complaint. Some things we can count as feedback.
Feedback is helpful if staff is able to cope the criticism.
It's fine to have v6 (I guess), but it seems to me that graal isn't for the main part a game to play anymore. It's changing to a development platform where skilled people can create things and let others test them.
Maybe I'm wrong, but I want to have fun by playing a interesting game. And if I'm not satisfied, I want to express that and expect that the game producer takes care to make me happy. Because only when I'm happy I'm willing to pay (again).
Quote:

Originally Posted by fowlplay4 (Post 1565726)
What are you expecting them to do?

Lack of content complaints should be directed to the servers and their staff, since they should be the one releasing the updates.

And what if they are so high and mighty that they don't listen and counting requests as "bashing"?

Elk 03-29-2010 06:26 PM

inb4close...I think most things have been said, and that being that most things have already been said in previous posts

Crono 03-29-2010 06:32 PM

Quote:

Originally Posted by Elk (Post 1565729)
inb4close...I think most things have been said, and that being that most things have already been said in previous posts

ya it's a discussion, live with it

smokeraider 03-29-2010 06:34 PM

Quote:

Originally Posted by Sam (Post 1565728)
Cell if we regard intently it's not everything a complaint. Some things we can count as feedback.
Feedback is helpful if staff is able to cope the criticism.
It's fine to have v6 (I guess), but it seems to me that graal isn't for the main part a game to play anymore. It's changing to a development platform where skilled people can create things and let others test them.
Maybe I'm wrong, but I want to have fun by playing a interesting game. And if I'm not satisfied, I want to express that and expect that the game producer takes care to make me happy. Because only when I'm happy I'm willing to pay (again).

And what if they are so high and mighty that they don't listen and counting requests as "bashing"?

feedback is good we have a suggestions forum for that so why keep posting it all around the main forum, i beleve feedback is alot diffrent then a complain

Pimmeh 03-29-2010 06:36 PM

Quote:

Originally Posted by salesman (Post 1565725)
They've already stated that they're working on v6, and have plans to implement new payment methods...what game company ever tells you more than that?

If you don't like what they have to offer, or plan to offer, then it's probably time to find a new game to play.

I do agree that they need better customer service (support center), and that they need to learn how to accept feedback from their loyal customers.

I know, that's what I was saying... I've quit Graal a while ago, I just still have a boatload of Gralats and a forum lifetime left.
C'est la vie.

Old_Days 03-29-2010 06:45 PM

Well, im not paying anyone anymore.;)

I saw someones post who said the only reason players keep playing is because of the community, not the game. Whoever said that is smart, but if everyone would stop paying for stuff, then they would be forced to do something.

As for what stefan said, well you can talk to people about crap, but if nothings really getting done then why are you talking?

I could talk about mowing my lawn, hell i could even think about it, but talking and thinking isnt going to get it done. You have to DO it.

So lets stop just "talking" and start with a little more "doing"

coreys 03-29-2010 06:47 PM

Quote:

Originally Posted by smokeraider (Post 1565719)
these threads been going on for years... stop complaining it has no effect, and leave the staff alone... it takes to much time for them to awnser your endless complaining about the same things over and over and over and over again. they could use that time to develop so please shut up already...

Nah that's not really what's going on. They're completely, 100% ****ing ignoring us. That's exactly what it's going on, and people are frustrated.

And I don't mean the PWAs like Bell, they can't really do anything, and it seems like Stefan and Uniximad ignore them too. They obviously don't care at all, and it's going to hurt them in the long run.

smokeraider 03-29-2010 07:48 PM

Quote:

Originally Posted by coreys (Post 1565741)
Nah that's not really what's going on. They're completely, 100% ****ing ignoring us. That's exactly what it's going on, and people are frustrated.

And I don't mean the PWAs like Bell, they can't really do anything, and it seems like Stefan and Uniximad ignore them too. They obviously don't care at all, and it's going to hurt them in the long run.

so its like i said complaining does not help at all

coreys 03-29-2010 07:58 PM

Quote:

Originally Posted by smokeraider (Post 1565753)
so its like i said complaining does not help at all

Yes! You're correct there. But your reasons for saying it doesn't help were wrong. :)

smokeraider 03-29-2010 08:05 PM

Quote:

Originally Posted by coreys (Post 1565757)
Yes! You're correct there. But your reasons for saying it doesn't help were wrong. :)

ur wrong, if it helped these issues would already have been resolved...

coreys 03-29-2010 08:33 PM

Quote:

Originally Posted by smokeraider (Post 1565758)
ur wrong, if it helped these issues would already have been resolved...

I'm not saying it helps lol

papajchris 03-29-2010 08:35 PM

On Topic now: What is the big deal with v6? What benefits does a new version bring? More players? Does a new version of graal seriously take up every spare second of stefan's spare time for the past year or so? (P.S. im dead serious, i know nothing of V6 or if it is actually a new version of graal.)

cyan3 03-29-2010 08:35 PM

Quote:

Originally Posted by smokeraider (Post 1565758)
ur wrong, if it helped these issues would already have been resolved...

You are looking at it the wrong way. We all know complaining probably wouldn't help much but it is better than saying nothing at all.

Gothika 03-29-2010 09:32 PM

facepalmhttp://forums.graalonline.com/forums...1&d=1269891196

gravator 03-29-2010 10:24 PM

The only two servers i'm really concerned with are graal bomy islands and classic, thor already gave me a new bit of hope that things are going well even though progress is behind closed doors, as for rufus dealing with bomy islands, not much to go by other than his word, but i will think to the positive and guess he's doing lots of the same work as thor by getting base systems working and salvaging good graphics from koni and lance first before actual expansion happens.


I asked if overworld levels or whatever could be made first and pumped out periodicly so people could have visible progress being made and not have to post complaints so much, a quest here and there as it's completed, a new weapon or toy to play with, but maybe there would be problems doing it that way, things could go very wrong and ruin the whole project, i don't know, it WAS working that way on bomy moon, just lance seemed to lose interest and stopped updating, playercount dipped below 10 it was taken down again.



Allowing people onto the server and building it around them is what i asked thor, and it didn't seem like a good idea to him, so myself and many others just continue to wait, other people give up and move on. (i did for awhile, playing another online game since that seems to be getting monthly updates and holiday events constantly)

fowlplay4 03-29-2010 11:40 PM

Quote:

Originally Posted by papajchris (Post 1565768)
On Topic now: What is the big deal with v6? What benefits does a new version bring? More players? Does a new version of graal seriously take up every spare second of stefan's spare time for the past year or so? (P.S. im dead serious, i know nothing of V6 or if it is actually a new version of graal.)

Stefan is a busy man and has multiple products that he has to tend to other than Graal PC.

V6 at the moment is just a performance increase, with added features to the engine, and changes to many other technical details.

Mykel 03-30-2010 02:46 AM

Quote:

Originally Posted by salesman (Post 1565725)
They've already stated that they're working on v6, and have plans to implement new payment methods...what game company ever tells you more than that?

If you don't like what they have to offer, or plan to offer, then it's probably time to find a new game to play.

I do agree that they need better customer service (support center), and that they need to learn how to accept feedback from their loyal customers.

Dude. You realize that those things were stated in a thread that was complaining about lack of updates, right? That information wasn't just handed to the public. It was "announced" in a thread much like this one.

Quote:

Originally Posted by fowlplay4 (Post 1565808)
Stefan is a busy man and has multiple products that he has to tend to other than Graal PC.

V6 at the moment is just a performance increase, with added features to the engine, and changes to many other technical details.

A performance enhancement is going to do little to bring in new players. =/

Crono 03-30-2010 03:30 AM

Quote:

Originally Posted by fowlplay4 (Post 1565808)
V6 at the moment is just a performance increase, with added features to the engine, and changes to many other technical details.

and the removal of the proper external playerlist for a scripted one :/

fowlplay4 03-30-2010 05:28 AM

Quote:

Originally Posted by Mykel (Post 1565859)
A performance enhancement is going to do little to bring in new players. =/

But it will please the existing player-count with computers that can't seem to run it with all the bells and whistles enabled.

Quote:

Originally Posted by Crono (Post 1565869)
and the removal of the proper external playerlist for a scripted one :/

I've heard from Stefan that he's going to make the controls feel more 'native' and with proper GUI skinning it could probably look and feel like the current V5 playerlist. Staying optimistic because I look forward to extending the functionality of the newly scripted versions of old built-in menus.

tempandrew 03-30-2010 05:39 AM

An internal playerlist will get me angry. Down with change. Up with v2.31


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