Support Center

zell12 · #1 01-04-2007, 01:11 AM

What should I do if my ticket is being ignored? Email Unixmad? Submit another ticket? Call the UN?

One of my tickets regarding GK has been answered 2-3 times by Stefan. He asked me to supply some info, I did just that and I am still waiting over a month for a reply... (1m 5d 21h 19m to be exact)

zim5354 · #2 01-04-2007, 01:19 AM

Quote:

Originally Posted by zell12

What should I do if my ticket is being ignored? Email Unixmad? Submit another ticket? Call the UN?

One of my tickets regarding GK has been answered 2-3 times by Stefan. He asked me to supply some info, I did just that and I am still waiting over a month for a reply... (1m 5d 21h 19m to be exact)

The support center doesnt always work, they need to learn that and fix it.

Tom · #3 01-04-2007, 03:40 AM

It does'nt work and they are ****ing useless when it comes to answering the tickets.

Hire proper staff ffs

Rufus · #4 01-04-2007, 03:43 AM

Quote:

Originally Posted by zell12

What should I do if my ticket is being ignored? Email Unixmad? Submit another ticket? Call the UN?

One of my tickets regarding GK has been answered 2-3 times by Stefan. He asked me to supply some info, I did just that and I am still waiting over a month for a reply... (1m 5d 21h 19m to be exact)

You could have PM'd Stefan or Ibonic, they'll sort it out.

Quote:

Originally Posted by Tom

It does'nt work and they are ****ing useless when it comes to answering the tickets.

I disagree.

excaliber7388 · #5 01-04-2007, 04:09 AM

Sometimes, they're considered low priority.
They may be answering more important ones ...or not.

zell12 · #6 01-04-2007, 04:34 AM

Well, this is an issue stefan alone must fix. No one else has access to the accounts on GK. He cannot do everything himself, start trusting someone else to do it. It backfired on them before, but with the proper precautions put in place it won't turn out like before.

**MysticalDragon** · #7 01-04-2007, 04:52 AM

Quote:

Originally Posted by Rufus

You could have PM'd Stefan or Ibonic, they'll sort it out.

I disagree.

How can can you disagree, He has the Evidence to prove it and this isn't the first post regarding the Support Center negligence.

zell12 · #8 01-04-2007, 04:56 AM

I assume it's pretty rare, usually only happenes when it's only Unixmad/Stefan that can help. Like I said, get someone to take the load off again... :/

Rufus · #9 01-04-2007, 05:11 AM

Quote:

Originally Posted by MysticalDragon

How can can you disagree, He has the Evidence to prove it and this isn't the first post regarding the Support Center negligence.

It does work and Ibonic happens to be away at the moment :/

Devil · #10 01-04-2007, 06:42 AM

Quote:

Originally Posted by Rufus

It does work and Ibonic happens to be away at the moment :/

Who said anything about Ibonic?

He can't be expected to do everything either.

You always seem to be talking for him.

Rufus · #11 01-04-2007, 06:47 AM

Quote:

Originally Posted by Devil

He can't be expected to do everything either.

Fact remains, he does.

Devil · #12 01-04-2007, 06:54 AM

Not worth it.

Devil · #13 01-04-2007, 07:29 AM

I edited it, not worth the trouble.

zell12 · #14 01-04-2007, 08:50 AM

Ibonic can't help me. Stefan is the only one that can. Who the heck cares about Ibonic, thats not what we are discussing here.

We should be discussing the Support Center, why it takes so long for all these staff to reply, why Stefan is the only person that can help me, and some positive suggestions for the Staff.

Tyhm · #15 01-04-2007, 09:26 AM

Weird...for the past 7 years at least it's fallen to "Only Stefan Can Save You", and it doesn't seem to have changed any in the long run. Only Stefan can be trusted to fix account errors (now that Lyndzey's gone, or been reduced) - Only Stefan can update the engine - Only Stefan can approve this or that - Only Stefan can tell you what's going on with Graal3D - Only Stefan can tell you whether your ideas are worth developing, or if it's a dumb idea that has no place in Graal, or whether it's utterly pointless because he's about to release a competing update...

I think we all work the guy far too hard, but he resists all attempts to distribute the workload, so what do I know? He won't let anyone else take the reigns on Kingdoms, he and Unixmad won't appoint a general manager to make big decisions in their absence, nor would they let someone else direct their business in the first place...

Stefan reads all these but can't take the time to respond to each and every one. That's a problem. Actually that's two problems - one that he's the one responsible for reading all these, and two that he doesn't have the time to deal with them. Should maybe Sam be in charge of distilling the Forum's Top Ten Questions and taking 5 minutes a day to ask Stefan "Will the balloons be released soon, will you be making a cross-server communications protocol, did you fix the problem with missing .dlls, may the G3D testers discuss the editor, ..." and return from his sermon on the mound with answers? Would we trust him to represent us fairly? Would Stefan both be satisfied with the limited connection with the playerbase and be willing to take that much time answering questions not of his own chosing? Would it even help?
Should Kingdoms be under new management, or more fully under Player management? Should Graal3D? Should the PWA have more power to spare Stefan the grief and wasted time?

Many questions. I hope many answers.