more support needed

[TSAdmin]

Originally Posted by Venom_Fish

What ever happened to the support center?

Got hacked and unfortunately most people made their usernames their account, and set their passwords to passwords they used for their primary e-mail.

[Demisis_P2P]

Originally Posted by TSAdmin

Got hacked and unfortunately most people made their usernames their account, and set their passwords to passwords they used for their primary e-mail.

I thought this is what we had to do when registering for the support center?
It's what you do when registering for the forums.

[TSAdmin]

Originally Posted by Demisis_P2P

I thought this is what we had to do when registering for the support center?
It's what you do when registering for the forums.

The Support Centre wasn't part of Graal directly, so you could pick and choose your username, but it didn't really matter to us that badly because each ticket included an IP address so we could easily cross-check if the person was really who they say they were in-game, even if their username on Support was "Bob".

The Support Centre was powered by Support Trio. I guess they didn't really much care for the security of the companies using their software though.