Note: This is not a thread intended to bash or flame the current GO Administration team, but rather to elaborate an idea I have towards improving professionalism of the GO Team without costing any funds.
My ideas briefly came form:
http://forums.graalonline.com/forums...ad.php?t=56833
After reading that (and creating part of it) thread, I’ve came to understand at a deeper level how the GO Team functions. It has come to my mind (slowly forming) that GO hasn’t hired the global staff on the level of maturity, responsibility, and sense of professionalism. As a global staff, they aren’t talking in the name of Graal Online, but rather their own opinion and course of action. This seems to have caused a lot of problems with displeased customers.
This is not entirely the fault of Graal Online, nor of the Global Teams. In my opinion, I see it as the Global Teams are taking upon their duty to fulfill lacking responsibilities of Graal Online, and by consequence overburden them of irreverent tasks. A Global Scripter, per say, shouldn’t discuss the terms of scamming of items on GK. They are after all, programmers whom are hired for their programming aspect, and not their interaction with players.
My proposal would be to create a team of members apart from the Development branch, and develop into something that Graal Online is truly missing: Player Relation. There are means of contacting appropriate staff, as well as reporting errors (Graal Desk Support System), however live supports isn’t accessible.
A player/customer is someone who usually demands immediate help when something bad happens and sometimes waiting a day or two for a reply directs their anger towards the GO Administration Team. If the problem is fixed rapidly, they are likely to be thankful and give gratification to the game.
To accelerate the process of response, the development teams should easily be contactable with the Player Relation Team. When a problem does occur which is beyond the Player Relation Team, which involves development teams, they should easily contact them. This would prevent misplaced judgment of contacting the wrong person, and thus making his waiting time even larger. Due to the massive player base, this can slow down the process tenfold then that it should be.
To conclude, the GO globals wouldn’t be interrupted while the player would have someone they can readily contact when they need. This would be relatively cheap, seeing a lot of people wouldn’t mind volunteering to do this sort of work.
If you need someone to start this sort of work, I wouldn’t mind volunteering: I’ve played Graal since 1998, and I have faith that the community could improve. I deem myself quite responsible, as well as mature.
P.S. READ => THINK => RESPOND.