Global RC Message to Graal Administration

[Tim_Rocks]

Not to burst bubbles, but that's not going to happen, ever. If you're being ignored by mail, you're going to be ignored by a "Global Message" which would just in turn become spam to harasse globals.

#sorry

[NicoX]

Originally Posted by Tim_Rocks

Not to burst bubbles, but that's not going to happen, ever. If you're being ignored by mail, you're going to be ignored by a "Global Message" which would just in turn become spam to harasse globals.

#sorry

I guess you missed the point where I said its just for the Managers. If you want to harass globals with that function go for it, im sure a Global Ban wouldnt take long.
Someone now can close this Thread.

[Tim_Rocks]

I take it back, make this happen so we can spam him some more.

[MonkeyBob]

We don't even require this on Era and we have a player count.

[NicoX]

Originally Posted by MonkeyBob

We don't even require this on Era and we have a player count.

You have Sinkler everyday on there.

[ffcmike]

Originally Posted by Stephen

To be perfectly honest, I'm surprised we don't see a higher turn over in their positions.

In regards to PWA, I'm surprised all global staff minus Skyld are rolled into one group. There seems to be a lack of candidates suitable for governing PlayerWorlds, trustworthy for handling Account Support, and with a knack for rental server issues.

While there is nothing which explicitly states a PWA can't be enlisted to fulfil one specific role, it makes more sense to me for globals to be compartmentalised into 3 groups. This way would increase the hiring pool as there'd be more candidates who meet one set of criteria who might not meet another. There would also be possibilities such as further designated emails that would allow the groups to operate more efficiently.

That said Tig's supposed new hiring has been delayed for how long now?
Either it's someone highly controversial or Stefan is happy to let this game rot, and would rather see it suffer in order to give his negligence more justification.

[Bell]

I only know of one older issue not addressed at this point. Stefan has been made aware of it on numerous occasions but its quite possible that its simply a matter of his response being no. Kind of like when you pray to God and get no answer, maybe its just no. Sounds cold I know but sometimes life just doesn't give us everything we want.

[NicoX]

Originally Posted by Bell

I only know of one older issue not addressed at this point. Stefan has been made aware of it on numerous occasions but its quite possible that its simply a matter of his response being no. Kind of like when you pray to God and get no answer, maybe its just no. Sounds cold I know but sometimes life just doesn't give us everything we want.

Hm, so you say praying to God and not becoming in answer is the same thing mailing to the Support and not getting the answer x-x? Well..... Im done here I guess lol

[Bell]

I'm saying that as far as I'm aware there is only one support issue not resolved in your regard. Stefan's support emails are normally forwarded to him through us if its something we can't handle. Even then we try to at least acknowledge the receipt of the email and tell whomever that we are forwarding it.

As far as to how Stefan handles things from his end I can't predict anymore than I could predict what god would say or do when something is asked of her. I've just always thought the "the answer may be no" reasoning was the most logical answer one could perceive.

[Tim_Rocks]

Originally Posted by NicoX

You have Sinkler everyday on there.

I haven't seen or heard from Gabriel in a week, so your argument is invalid. Nor do I need help with issues in the first place. Let's not get this out of hand though, this is a poor suggestion and wouldn't ever work. Your messages would go un-seen or just straight up ignored.

[Stephen]

Originally Posted by Bell

As far as to how Stefan handles things from his end I can't predict anymore than I could predict what god would say or do when something is asked of her. I've just always thought the "the answer may be no" reasoning was the most logical answer one could perceive.

I'm not sure about this, I've had several people contact me over the last few weeks asking me to contact PWAs personally. Their emails had gone ignored, such as password resets and questionable bans.

All of the complaints I received were valid, unfortunately they were not really high priority. The problem, in my opinion, is that there are simply not enough support staff. Little problems build up and existing support staff spend so much time trying to resolve the simple problems they usually have very little resolution.

[cbk1994]

This suggestion doesn't address the real problem. It's already easy to contact a global over IM, and in my experience, Stefan responds to urgent emails very quickly (either via reply or getting on the server, often within 5 minutes). It's often harder to contact the server manager than it is to contact a global.

There certainly needs to be better and faster support for players (a support center would go a long well toward helping, but keep in mind we still had lots of complaints about slow support even when we had one), but the kind of solution OP is proposing isn't really useful except in emergency situations (e.g. the server is resetting people on login and we need a global now).

[ffcmike]

In my experience Stefan usually replies within 5 minutes when he can think of a lame excuse to avoid acknowledging the content of your email. Otherwise you have to wait a week or 2 for it to be safe to say you've been ignored, being able to contact him immediately would make it only take a few minutes to realise you're being ignored, allowing you to focus on other things.

[cbk1994]

Originally Posted by ffcmike

In my experience Stefan usually replies within 5 minutes when he can think of a lame excuse to avoid acknowledging the content of your email. Otherwise you have to wait a week or 2 for it to be safe to say you've been ignored, being able to contact him immediately would make it only take a few minutes to realise you're being ignored, allowing you to focus on other things.

It depends entirely on what you're asking for. I've had some emails sit for weeks and other emails get immediate attention (like when the servers go down).

[Stephen]

Yea, if it's low priority it's going to get low priority treatment. Stefan logged on GK a few days ago to fix some glitched boats - which I really appreciated.

The problem with the whole administration is pretty simple - there are too few people. Too few to help with player support. Too few to help with server support. Too few to help with program issues. The result is that admins have no other choice but to ignore low priority problems... leaves a lot of people unhappy.