I'm saying that as far as I'm aware there is only one support issue not resolved in your regard. Stefan's support emails are normally forwarded to him through us if its something we can't handle. Even then we try to at least acknowledge the receipt of the email and tell whomever that we are forwarding it.
As far as to how Stefan handles things from his end I can't predict anymore than I could predict what god would say or do when something is asked of her. I've just always thought the "the answer may be no" reasoning was the most logical answer one could perceive.