PWA Duties - Dealing with Corruption - Page 2

Thallen · #41 06-23-2004, 05:50 AM

Quote:

Originally Posted by Thought

Can someone point me to the global rules for staff behavior?

I don't recall ever seeing anything like such, hence why I believe that 'corruption' is not an issue for the PWAs to handle. It is up to the administrator of the server to set the rules, I guess.

In that case, what does PWA do? 'Review' playerworlds? Is that it? That happens every blue moon. If that's all they do, we don't need PWA.

Thought · #42 06-23-2004, 06:10 AM

Quote:

Originally Posted by zs0

Just because you are staff doesn't mean you shouldn't have rules too

That is not what I am saying. I am saying that the rules dictate on what 'corruption' is. Lack of rules = no corruption.

Anyway, I tend to be extremely strict.

Deek2 · #43 06-23-2004, 06:50 AM

My, and all of this would be solved if you just fired the guy, needless of the help of any PWA. Actually, that probably wasn't necessary.
Personally, I think none of the globals are actually "good" enough to have that high of a position, but I simply have high qualifications, and I'm strict. Most of them do a pretty good job, so I'll just have to assume that if they're global they earned the spot. *shrug*

Angel · #44 06-23-2004, 07:43 AM

I go around every Public Player (That has playercount >25) Every night for about 10-20 mins on each and mass out that if you need anything ._. I also check my email and ICQ though out the day, Granted I dont check Forums PM's as much as I should

Thallen · #45 06-23-2004, 07:52 AM

Quote:

Originally Posted by Angel

I go around every Public Player (That has playercount >25) Every night for about 10-20 mins on each and mass out that if you need anything ._. I also check my email and ICQ though out the day, Granted I dont check Forums PM's as much as I should

Ah yes, but you also block me on ICQ for warning you of hackers and describing what happened with my accounts when their passwords were stolen, right?

Deek2 · #46 06-23-2004, 08:02 AM

Quote:

Originally Posted by Angel

I go around every Public Player (That has playercount >25) Every night for about 10-20 mins on each and mass out that if you need anything ._. I also check my email and ICQ though out the day, Granted I dont check Forums PM's as much as I should

Let me emphasize that I was not stating anyone specifically, just that the global work output, generalized, is not exactly "good". Plus the fact that I have yet to see any of what you said.

Nappa · #47 06-23-2004, 08:17 AM

I think that global positions like account admin and pwa and such need to be abolished and replaced with people PAYED to do their jobs. Maybe just have them take over all global positions. However, the only global position that I see staying is GST at this moment, as I have actually seen them helping.

Scott · #48 06-23-2004, 08:23 AM

Quote:

Originally Posted by Nappa

I think that global positions like account admin and pwa and such need to be abolished and replaced with people PAYED to do their jobs. Maybe just have them take over all global positions. However, the only global position that I see staying is GST at this moment, as I have actually seen them helping.

GGT

Nappa · #49 06-23-2004, 08:25 AM

Quote:

Originally Posted by Scott

GGT

And Scott gets a new global position where he is overlord of the earth and gets to destroy communists.

WanDaMan · #50 06-23-2004, 09:08 AM

omg you people are so ignorant
go check the time i posted both posts plz.

i used to go on every server like once a month and tell spark the majority of good ones, sometimes he joined me. I told him about Zenkou xD

y'know houdini, read sparks post about him having exams.. it isn't his fault, he's a good member to PWA. Well he is in my opinion o_o! so back off him..
Moonie I could say crap about you on client, which i shall not, don't make this into a flame thread about him having mood swings.

i need juice

Darlene159 · #51 06-23-2004, 03:37 PM

Quote:

Originally Posted by WanDaMan

omg you people are so ignorant
go check the time i posted both posts plz.

i used to go on every server like once a month and tell spark the majority of good ones, sometimes he joined me. I told him about Zenkou xD

y'know houdini, read sparks post about him having exams.. it isn't his fault, he's a good member to PWA. Well he is in my opinion o_o! so back off him..
Moonie I could say crap about you on client, which i shall not, don't make this into a flame thread about him having mood swings.

i need juice

What are you talking about? I said nothing to you,and I am not bashing anyone...I made a simple, true statement, in which you have no right to attack me for as it didnt involve you...it wasn't hateful, I called noone names, I didnt cuss anyone out.I'm not sure what kind of threat you are "trying" to use against me, but it certainly doesnt bother me.

matt8891 · #52 06-23-2004, 05:50 PM

Ok then, Back to the thread topic...

Anywho i think Managers should have to take some kinda of Managment test created by Globals....Some of the Managers have no sense and/or experience of even having an RC.

Xecutor · #53 06-23-2004, 06:05 PM

Quote:

Originally Posted by matt8891

Ok then, Back to the thread topic...

Anywho i think Managers should have to take some kinda of Managment test created by Globals....Some of the Managers have no sense and/or experience of even having an RC.

If they pay, why should they...?

Edit: For Classic tabbed servers, sure by all means, heh.

matt8891 · #54 06-24-2004, 02:20 AM

Quote:

Originally Posted by Xecutor

If they pay, why should they...?

Edit: For Classic tabbed servers, sure by all means, heh.

Heh...I guess so. I just think some of the Managers need so more common sense, and experience.

protagonist · #55 06-24-2004, 04:31 AM

Nobody ever mentions me in these messes; should I be happy?

Crono · #56 06-24-2004, 03:17 PM

Quote:

Originally Posted by protagonist

Nobody ever mentions me in these messes; should I be happy?

Vt is such a horrible PWA you know? All he does is run around complaining about how his pants are too big.

hehe just kidding, <3 for VT

Matman58 · #57 06-24-2004, 06:05 PM

One thing I see that happens is more people sit in threads and argue with the Globals instead of leaving them alone so they can do there jobs. I respect every global we have right now because they all do there jobs well. They all have more sense than half of us. Also with Angel me and her were good friends when she was no body back on Frolic and we worked together. I know her attitude and she is dedicated to her job. Just get off the globals backs and the PWA's and maybe you will see more done than rather distracting them with nonsense like this thread.

Edit: With this post I just set myself up to either get flamed or agreed with. But either way this is my opinion and that is what matters to me is that it is my opinion.

Crono · #58 06-24-2004, 06:51 PM

Mr.Vincent, people only complain after SOMETHING HAPPENS. Globals are supposed to setop in when a server has retarded staff that ban unjust bans and draw false conclusions on people.

Matman58 · #59 06-24-2004, 07:00 PM

Quote:

Originally Posted by Gerami

Mr.Vincent, people only complain after SOMETHING HAPPENS. Globals are supposed to setop in when a server has retarded staff that ban unjust bans and draw false conclusions on people.

Look man all I am saying is if people wouldn't spend all there time complaining on here and actually say something to the global people themselves by contacting them, this stuff wouldn't happen. All the global staff respond.
Spark
Angel
Stefan
Unixmad
The list goes on, I have exchanged ims, e-mails, pms with all of them and I get response. What mainly it is, is the patience of the people complaining is very short because they want there problems solved instantly. No company has 24 hour service unless they are staffed beyond belief. And another fact is only a few people are dedicated enough to work for free. I am just saying if people would get some patience and not complain on here and actually msg somebody stuff would get done. But people seem to do it all on here instead of contacting the correct people.

Andy0687 · #60 06-24-2004, 07:30 PM

Just like to say Angel ive never seen you on babylon massing, unless we grab a Global Message from you, your contact info and such.

Also: One of my friends was IMing HoudiniMan of a problem, and he got blocked, Lol

Oh well

matt8891 · #61 06-24-2004, 07:32 PM

Quote:

Originally Posted by Andy0687

Just like to say Angel ive never seen you on babylon massing, unless we grab a Global Message from you, your contact info and such.

Also: One of my friends was IMing HoudiniMan of a problem, and he got blocked, Lol

Oh well

I always IM a global...There always nice and they dont block me.

Andy0687 · #62 06-24-2004, 07:34 PM

Oh well, people have friends, thats the whole deal isnt it? Didnt someone discuss Laslow up there somewhere?

And i was reading in the old PWA Hiring thread about Spark says servers like "Real Time Reviews"

When has that ever happened when someone random has just asked for a review :/

Deek2 · #63 06-24-2004, 08:22 PM

Quote:

Originally Posted by Matman58

One thing I see that happens is more people sit in threads and argue with the Globals instead of leaving them alone so they can do there jobs.

That is silly.
Oh, George Bush has declared war on Iraq. Therefore, we should shut up and leave him alone instead of debating with him the possible consequences of his actions!

Milkdude99 · #64 06-24-2004, 10:08 PM

I will simply state this in my opinion mind you "Under NO circumstances should any PWA or Global Staff for that matter block anyone from access to them." I never did as PWA and believe me there are some annoying little ##### I would like to have blocked but it is unprofessional to do so no matter how bothersome thay are. As Global Staff it is your responsiblity to your job and the Game to try to the best of your ability to solve any and all problems presented to you.

You should NEVER cuss or act harshly to any paying player no matter how much an idiot you know they are.It is very hard to maintain your composure at times I agree but as Global Staff I can honestly say I never did this to any player even though I did many times have my patience tried by some. I must also say I did not always maintain my composure with some Global Staff and did speak my mind to them and it wasn't in a very nice way either.Mainly because I differ greatly on how you should conduct yourself as Global Staff and NEVER act toward players as immature and stupid as some players do to you. So yea there was one or two I had words with about this subject and they are not exactly in my fan club today because of it.

This is my opinion on conduct of Globals and not even Spark agreed with me on this one.

Deek2 · #65 06-24-2004, 10:35 PM

Quote:

Originally Posted by Milkdude99

I will simply state this in my opinion mind you "Under NO circumstances should any PWA or Global Staff for that matter block anyone from access to them."

I agree, but not entirely. There are some occasions where blocking someone would be deemed completely acceptable. But, what would make it unacceptable if it were to become permanent. You can put someone on ignore if you're global staff, but you have to take into consideration that those people are still players, and they still do need your help. If it becomes a repetitive task, though, it would be a wise choice then to put someone on ignore permanently, since that player should know the he/she is abusing their privileges getting in contact with you, hence the ignores.

James · #66 06-24-2004, 11:35 PM

Quote:

Originally Posted by Deek2

I agree, but not entirely. There are some occasions where blocking someone would be deemed completely acceptable. But, what would make it unacceptable if it were to become permanent. You can put someone on ignore if you're global staff, but you have to take into consideration that those people are still players, and they still do need your help. If it becomes a repetitive task, though, it would be a wise choice then to put someone on ignore permanently, since that player should know the he/she is abusing their privileges getting in contact with you, hence the ignores.

Deek, you are the bomb, man.

Milkdude99 · #67 06-24-2004, 11:52 PM

Quote:

Originally Posted by Deek2

I agree, but not entirely. There are some occasions where blocking someone would be deemed completely acceptable. But, what would make it unacceptable if it were to become permanent. You can put someone on ignore if you're global staff, but you have to take into consideration that those people are still players, and they still do need your help. If it becomes a repetitive task, though, it would be a wise choice then to put someone on ignore permanently, since that player should know the he/she is abusing their privileges getting in contact with you, hence the ignores.

I will agree with you for only one reason, the Global Staff are not paid for what they do so I agree they can have some leway here on that BUT IF they were "Paid Staff" this would not be acceptible in any circumstances because they are paid Staff. Ignore customers in business and you will kill your business, even if they don't deserve your time and efforts.It is taking the good with the bad and something in business you just have to cope with.

Thallen · #68 06-25-2004, 12:10 AM

Quote:

Originally Posted by Milkdude99

I will simply state this in my opinion mind you "Under NO circumstances should any PWA or Global Staff for that matter block anyone from access to them." I never did as PWA and believe me there are some annoying little ##### I would like to have blocked but it is unprofessional to do so no matter how bothersome thay are. As Global Staff it is your responsiblity to your job and the Game to try to the best of your ability to solve any and all problems presented to you.

You should NEVER cuss or act harshly to any paying player no matter how much an idiot you know they are.It is very hard to maintain your composure at times I agree but as Global Staff I can honestly say I never did this to any player even though I did many times have my patience tried by some. I must also say I did not always maintain my composure with some Global Staff and did speak my mind to them and it wasn't in a very nice way either.Mainly because I differ greatly on how you should conduct yourself as Global Staff and NEVER act toward players as immature and stupid as some players do to you. So yea there was one or two I had words with about this subject and they are not exactly in my fan club today because of it.

This is my opinion on conduct of Globals and not even Spark agreed with me on this one.

Are these official rules, or just personal opinions, now? Many people are constantly ignored by Houdini, and he doesn't have the nicest words to say to some, either.

Spark910 · #69 06-25-2004, 12:28 AM

Quote:

Originally Posted by Andy0687

Oh well, people have friends, thats the whole deal isnt it? Didnt someone discuss Laslow up there somewhere?

And i was reading in the old PWA Hiring thread about Spark says servers like "Real Time Reviews"

When has that ever happened when someone random has just asked for a review :/

Point out where I say real-time reviews please.
Only time i've used real-time is in my returning thread, saying people prefer real-time reporting of problems...

Crono · #70 06-25-2004, 01:38 AM

Quote:

Originally Posted by Thallen

Are these official rules, or just personal opinions, now? Many people are constantly ignored by Houdini, and he doesn't have the nicest words to say to some, either.

Sayng teh eff wurd is agiast teh cod uf konduct silys!!!1

Deek2 · #71 06-25-2004, 01:42 AM

Quote:

Originally Posted by Milkdude99

I will agree with you for only one reason, the Global Staff are not paid for what they do so I agree they can have some leway here on that BUT IF they were "Paid Staff" this would not be acceptible in any circumstances because they are paid Staff. Ignore customers in business and you will kill your business, even if they don't deserve your time and efforts.It is taking the good with the bad and something in business you just have to cope with.

There typically isn't much of a problem with high staff/paid staff dealing with customer problems, at least not that I know of. Were dealing with the PWA, people on the lower end of the global scale. Not saying that the PWA is a bad staff position. Let me give this a little bit more stress: When you're delaing with pointless stuff, like arguing with someone who's trying to flame you for no other particular reason than to get on your nerves, you're wasting valuable time. Time that could be spent, say, dealing with emergencies and matter that is just that more significant. And overall, it matters more to ignore people's ignorant opinions and actions and focusing on things that have the most value. There is good customer input and there is bad customer input, and it all evolves around you. Whatever things I can do for someone I would consider it good customer input, because they came to me with the right problem. If I were a part of the PWA, and someone came up to me asking help with a complex script, I would consider that bad customer input, bacause that is the GST's problem to help people with their scripting problems, not mine.

HoudiniMan · #72 06-25-2004, 01:48 AM

Quote:

Originally Posted by Thallen

Are these official rules, or just personal opinions, now? Many people are constantly ignored by Houdini, and he doesn't have the nicest words to say to some, either.

The only time i will block somebody after 1 initial message is if it is something insulting and obviously antagonistic.

I try to make myself as easily contactable as possible. I don't have a special "PWA" screen name for AIM because i wouldn't be on it as much. I give out my personal screen name to the Graal community so they can contact me as quickly and easily as possible.

Because this is my personal screen name, obviously there will be times I'm on it, and can't deal with Graal related problems. The last time i put somebody on ignore was because i had stayed up all night and was working on a history final project at 6am.

When somebody incessantly messages me on AIM when im using it for a project to collaborate with classmates and can't just log off, and I also can't do Graal things, i see nothing wrong with blocking them if they refuse to stop.

My E-mail is hardly ever used by any of the Graal community, but it's checked every 60 seconds. Forum PMs are also a great way to contact me.

But e-mail and forum PMs aren't instant gratification methods of making me drop what im doing and tend to you, and that's all people want. So i put my personal screen name out to the public in an effort to try to do my job better.

So next time you want to whine about me not being able to instantly help you on AIM, why don't you just e-mail me and get a reply in probably less than 12 hours.

protagonist · #73 06-25-2004, 02:11 AM

Quote:

Originally Posted by Deek2

There typically isn't much of a problem with high staff/paid staff dealing with customer problems, at least not that I know of. Were dealing with the PWA, people on the lower end of the global scale. Not saying that the PWA is a bad staff position. Let me give this a little bit more stress: When you're delaing with pointless stuff, like arguing with someone who's trying to flame you for no other particular reason than to get on your nerves, you're wasting valuable time.

We don't spend great deals of our time looking for problems, no. It would be a waste of time to do so.
We don't posses omniscience. We don't know if people are having problems. So if they do, they have to contact us. Our valuable time can only be spent on that which is brought to our attention. If you want helped, you have to at least meet us part-way by getting ahold of us.

Quote:

Originally Posted by Deek2

Time that could be spent, say, dealing with emergencies and matter that is just that more significant. And overall, it matters more to ignore people's ignorant opinions and actions and focusing on things that have the most value. There is good customer input and there is bad customer input, and it all evolves around you. Whatever things I can do for someone I would consider it good customer input, because they came to me with the right problem. If I were a part of the PWA, and someone came up to me asking help with a complex script, I would consider that bad customer input, bacause that is the GST's problem to help people with their scripting problems, not mine.

Whenever I post on forums, I have my messenger on. If I get IMed about PWA duties, I try to answer promptly. If not promptly, then I usually get to it in 5 minutes or so. Messaging me is the best way to get ahold of me, because I do not check my email more than twice a day.

matt8891 · #74 06-25-2004, 07:15 AM

I also believe Spark made a thread on "Contact Info".
That shows Globals information that they want public.

Loriel · #75 06-25-2004, 02:30 PM

I actually agree with Houdini, wowow. No surprise considering the alternative though

Milkdude99 · #76 06-25-2004, 11:01 PM

Quote:

Originally Posted by Thallen

Are these official rules, or just personal opinions, now? Many people are constantly ignored by Houdini, and he doesn't have the nicest words to say to some, either.

:sigh: Did you read my post or skim it? My first words of the post are " Originally Posted by Milkdude99
"I will simply state this in my opinion mind you "

Not that I do agree with Houdiniman much but I do agree with what he posted here.

Loriel · #77 06-26-2004, 12:31 AM

Do we not have a great global working atmosphere?

Scott · #78 06-26-2004, 12:33 AM

Quote:

Originally Posted by Loriel

Do we not have a great global working atmosphere?

Riveting

Crono · #79 06-26-2004, 01:22 AM

Quote:

Originally Posted by Loriel

Do we not have a great global working atmosphere?

I didn't know graal had a "great atmosphere" in any way. ;[

Thallen · #80 06-26-2004, 03:44 AM

Quote:

Originally Posted by Milkdude99

:sigh: Did you read my post or skim it? My first words of the post are " Originally Posted by Milkdude99
"I will simply state this in my opinion mind you "

Not that I do agree with Houdiniman much but I do agree with what he posted here.

Where is it said that an opinion must differ from a general rule?