PWA Duties - Dealing with Corruption

[Deek2]

Originally Posted by Milkdude99

I will simply state this in my opinion mind you "Under NO circumstances should any PWA or Global Staff for that matter block anyone from access to them."

I agree, but not entirely. There are some occasions where blocking someone would be deemed completely acceptable. But, what would make it unacceptable if it were to become permanent. You can put someone on ignore if you're global staff, but you have to take into consideration that those people are still players, and they still do need your help. If it becomes a repetitive task, though, it would be a wise choice then to put someone on ignore permanently, since that player should know the he/she is abusing their privileges getting in contact with you, hence the ignores.

[James]

Originally Posted by Deek2

I agree, but not entirely. There are some occasions where blocking someone would be deemed completely acceptable. But, what would make it unacceptable if it were to become permanent. You can put someone on ignore if you're global staff, but you have to take into consideration that those people are still players, and they still do need your help. If it becomes a repetitive task, though, it would be a wise choice then to put someone on ignore permanently, since that player should know the he/she is abusing their privileges getting in contact with you, hence the ignores.

Deek, you are the bomb, man.

[Milkdude99]

Originally Posted by Deek2

I agree, but not entirely. There are some occasions where blocking someone would be deemed completely acceptable. But, what would make it unacceptable if it were to become permanent. You can put someone on ignore if you're global staff, but you have to take into consideration that those people are still players, and they still do need your help. If it becomes a repetitive task, though, it would be a wise choice then to put someone on ignore permanently, since that player should know the he/she is abusing their privileges getting in contact with you, hence the ignores.

I will agree with you for only one reason, the Global Staff are not paid for what they do so I agree they can have some leway here on that BUT IF they were "Paid Staff" this would not be acceptible in any circumstances because they are paid Staff. Ignore customers in business and you will kill your business, even if they don't deserve your time and efforts.It is taking the good with the bad and something in business you just have to cope with.

[Deek2]

Originally Posted by Milkdude99

I will agree with you for only one reason, the Global Staff are not paid for what they do so I agree they can have some leway here on that BUT IF they were "Paid Staff" this would not be acceptible in any circumstances because they are paid Staff. Ignore customers in business and you will kill your business, even if they don't deserve your time and efforts.It is taking the good with the bad and something in business you just have to cope with.

There typically isn't much of a problem with high staff/paid staff dealing with customer problems, at least not that I know of. Were dealing with the PWA, people on the lower end of the global scale. Not saying that the PWA is a bad staff position. Let me give this a little bit more stress: When you're delaing with pointless stuff, like arguing with someone who's trying to flame you for no other particular reason than to get on your nerves, you're wasting valuable time. Time that could be spent, say, dealing with emergencies and matter that is just that more significant. And overall, it matters more to ignore people's ignorant opinions and actions and focusing on things that have the most value. There is good customer input and there is bad customer input, and it all evolves around you. Whatever things I can do for someone I would consider it good customer input, because they came to me with the right problem. If I were a part of the PWA, and someone came up to me asking help with a complex script, I would consider that bad customer input, bacause that is the GST's problem to help people with their scripting problems, not mine.

[protagonist]

Originally Posted by Deek2

There typically isn't much of a problem with high staff/paid staff dealing with customer problems, at least not that I know of. Were dealing with the PWA, people on the lower end of the global scale. Not saying that the PWA is a bad staff position. Let me give this a little bit more stress: When you're delaing with pointless stuff, like arguing with someone who's trying to flame you for no other particular reason than to get on your nerves, you're wasting valuable time.

We don't spend great deals of our time looking for problems, no. It would be a waste of time to do so.
We don't posses omniscience. We don't know if people are having problems. So if they do, they have to contact us. Our valuable time can only be spent on that which is brought to our attention. If you want helped, you have to at least meet us part-way by getting ahold of us.

Originally Posted by Deek2

Time that could be spent, say, dealing with emergencies and matter that is just that more significant. And overall, it matters more to ignore people's ignorant opinions and actions and focusing on things that have the most value. There is good customer input and there is bad customer input, and it all evolves around you. Whatever things I can do for someone I would consider it good customer input, because they came to me with the right problem. If I were a part of the PWA, and someone came up to me asking help with a complex script, I would consider that bad customer input, bacause that is the GST's problem to help people with their scripting problems, not mine.

Whenever I post on forums, I have my messenger on. If I get IMed about PWA duties, I try to answer promptly. If not promptly, then I usually get to it in 5 minutes or so. Messaging me is the best way to get ahold of me, because I do not check my email more than twice a day.

[matt8891]

I also believe Spark made a thread on "Contact Info".
That shows Globals information that they want public.

[Malinko]

Originally Posted by matt8891

I also believe Spark made a thread on "Contact Info".
That shows Globals information that they want public.

Notice how that is the only way you get SOME of them. Not all, since some globals are nice and help a lot. Most of them are cool, but like 1-2 >_>. But anyways, what if something else happens besides a playerworld going public? I never see some show up. The ones that do show up have zero playerworld power.

[matt8891]

Originally Posted by Malinko

Notice how that is the only way you get SOME of them. Not all, since some globals are nice and help a lot. Most of them are cool, but like 1-2 >_>. But anyways, what if something else happens besides a playerworld going public? I never see some show up. The ones that do show up have zero playerworld power.

Very true...I always ask this one Global member(not naming anyone) and he/she never responds on forum PM's or AIM.