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  #1  
Old 05-01-2013, 07:28 PM
Stephen Stephen is offline
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The PWA desperately needs individuals to respond to e-mails. Are there any plans to resolve this ongoing issue? What exactly stands in the way?

Who will manage account and guild issues now that Tigairius has retired?
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  #2  
Old 05-01-2013, 07:44 PM
Deophite18 Deophite18 is offline
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The PWA desperately needs individuals to respond to e-mails.
Agree
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  #3  
Old 05-01-2013, 07:47 PM
NicoX NicoX is offline
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Quote:
Originally Posted by Stephen View Post
The PWA desperately needs individuals to respond to e-mails. Are there any plans to resolve this ongoing issue? What exactly stands in the way?

Who will manage account and guild issues now that Tigairius has retired?
a Player shouldnt wait more then 24 hours for a simple respond. If you can handle this, Im sure alot of players would be happy. Seeing that atleast someone cares about there issue
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  #4  
Old 05-01-2013, 07:56 PM
BlueMelon BlueMelon is offline
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Originally Posted by NicoX View Post
a Player shouldnt wait more then 24 hours for a simple respond. If you can handle this, Im sure alot of players would be happy. Seeing that atleast someone cares about there issue
I would imagine some e-mails just get directly forwarded to stefan/unix without a reply, hence why it takes so long to get a reply.
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  #5  
Old 05-02-2013, 01:33 AM
TSAdmin TSAdmin is offline
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Originally Posted by BlueMelon View Post
I would imagine some e-mails just get directly forwarded to stefan/unix without a reply, hence why it takes so long to get a reply.
That's still poor conduct. I cringed when Tig announced that "Monday-Friday business hours only" response structure because I was of the same mind that the emails shouldn't go that long without a response of some kind. Heck, when I was PWA, I even felt bad sleeping in and looking at emails 12 hours after they were sent in.

Every email should be responded to, whether forwarded or not. Moreso if they're forwarded to at least say "This issue cannot be settled with the PWA, I have sent it to Stefan. Please be aware that it may take some time before he is able to get to it".
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  #6  
Old 05-02-2013, 09:18 PM
MattKan MattKan is offline
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Quote:
Originally Posted by Stephen View Post
The PWA desperately needs individuals to respond to e-mails. Are there any plans to resolve this ongoing issue? What exactly stands in the way?

Who will manage account and guild issues now that Tigairius has retired?
Are you implying that e-mails were actually answered when Tig wasn't retired?
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