I'm very disapointed

Spark910 · #1 03-21-2010, 01:43 AM

Couldn't they make their own in-client support centre system? I'm sure it wouldn't be THAT hard and at least they can control the security side of things. The previous version was fully of things that weren't used like news, downloads and FAQs (the latter used in the sense content was published but I'm not sure noobies went there for the answers to the questions). So literally a way to submit a message, within a category and have the relevant staff member view, respond and close a problem accordingly.

cbk1994 · #2 03-21-2010, 02:01 AM

Quote:

Originally Posted by Spark910

Couldn't they make their own in-client support centre system? I'm sure it wouldn't be THAT hard and at least they can control the security side of things. The previous version was fully of things that weren't used like news, downloads and FAQs (the latter used in the sense content was published but I'm not sure noobies went there for the answers to the questions). So literally a way to submit a message, within a category and have the relevant staff member view, respond and close a problem accordingly.

I've offered Era's, which is in-game and does all of that and more (permissions for each staff member, "hidden categories" to forward to other staff, works with community names flawlessly, etc), but apparently they're not interested in an in-game support center.

Stephen · #3 03-21-2010, 02:02 AM

Quote:

Originally Posted by cbk1994

I've offered Era's, which is in-game and does all of that and more (permissions for each staff member, "hidden categories" to forward to other staff, works with community names flawlessly, etc), but apparently they're not interested in an in-game support center.

Only Stefan could implement something like that across all of Graal Online. Stefan is currently developing the client, specifically for iPhone. Hold your breath on this one and tell me how it works out for you.

Loriel · #4 03-21-2010, 02:08 AM

Quote:

Originally Posted by Spark910

Couldn't they make their own in-client support centre system?

Because that worked so well for the RC, gani editor, etc.

TSAdmin · #5 03-21-2010, 02:16 AM

Quote:

Originally Posted by Spark910

Couldn't they make their own in-client support centre system?

That wouldn't be very useful to people who couldn't access the client for one reason or another in the first place.

Spark910 · #6 03-21-2010, 06:05 PM

Quote:

Originally Posted by TSAdmin

That wouldn't be very useful to people who couldn't access the client for one reason or another in the first place.

Yeah this was a thought too, as is those who cannot login!

Then they could make their own web based version perhaps? Who knows. Still, something other than e-mail is probably necessary sooner than later. One of the reasons they agreed to the support centre the first time around was a global staff took leave for whatever reason leaving about 300 e-mails unanswered!

Stephen · #7 03-21-2010, 06:15 PM

Quote:

Originally Posted by Spark910

Yeah this was a thought too, as is those who cannot login!

Then they could make their own web based version perhaps? Who knows. Still, something other than e-mail is probably necessary sooner than later. One of the reasons they agreed to the support centre the first time around was a global staff took leave for whatever reason leaving about 300 e-mails unanswered!

There are tonnes of OEM Helpdesks.