Some servers are not listed

[RevolutionJS]

I won my Redpistoles on Zone 2 days ago, I only get it 30 days and to get in highscores I really need evry minute where I can possibily play.
I want 1 ady extra with my RPs if its isnt fixed tonight, I dont win Rps evrytime.

Originally Posted by Code of conduct
GraalOnline is presented on an AS-IS basis. Usage of the GraalOnline product indicates acceptance of this, and any risk that may imply. GraalOnline can only promise to make a reasonable effort to fix a software problem or to return service as quickly as possible (except in cases where the service interrupt is not related to the GraalOnline product itself). Only in cases of massive, unintentional account reset, GraalOnline will make reasonable efforts to restore any loss of player attributes, gralats, tools, etc. Otherwise, screenshots and individual witness are not acceptable proof.

What does this mean exectly in normal english?

[Tigairius]

Originally Posted by RevolutionJS

What does this mean exectly in normal english?

It means you won't get a refund and they'll try as hard as they can to get the servers back up as soon as possible.