Support Policy Change: Playerworld backups and old project data

[HoudiniMan]

Graal has never guaranteed data integrity, so everybody should be keeping their own backups.

However, if a server crashes, or a staff member deletes everything, or the economy is ruined by bugs, etc, we will be happy to assist in any way we can to get your world back to a stable condition.

The big difference is we will not give out data for servers that are no longer online. If you want to revive a project, that is fine, but you need to find the data yourself - we won't give it to you.

So to summarize:
1) We will definitely still help with backups if anything happens to your server

2) To revive an old project you need to have the files or get them from somebody who has them - we won't give you backups of servers.