Quote:
Originally Posted by kia345
If it's not important enough for them, then it's not that bad.
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Its always important enough if the player has tried to resolve it locally first and didn't get any results. But there is a chain of command, many people tend to try to bypass that chain.
The problem with pm logs and screenshots is they are too easily altered. They can be used to support your claims but can't be considered gospel truth. Supporting evidence always helps which is why often a resolution that makes everyone happy doesn't happen.