Support/FAQ System

[xXziroXx]

Right. This system allows:

* Creation of tickets
* Editing/Answering (same thing, I got lazy) of tickets
* Moving tickets to FAQ tab (awesome, Support and FAQ in one!)
* Closing of tickets (they even disappear from the ticket list after 24 hours! )

Right-o, so here's how it work. You need two edit TWO parts of the system. The serversided rights, and clientsided ones.

serversided rights:

Close - allows you to close tickets
FAQ - allows you to move a ticket from Tickets list to FAQ list
Ticket - allows you to move a ticket from FAQ list to Tickets list

So, rights can look like:

PHP Code:

this.rights.xXziroXx = { "Close", "FAQ", "Ticket" };
this.rights.MyAccount = { "Close" }; 


Right - lets see what clientsided rights there are to choose from:

tab:Admin - gives you access to the Admin tab
Edit - allows you to edit/reply to tickets
Close - allows you to close tickets
FAQ - allows you to move a ticket from Tickets list to FAQ list
Ticket - allows you to move a ticket from FAQ list to Tickets list
dep:All - lets you view all tickets on Admin list
dep:Bugs - lets you view Bugs tickets on Admin list
dep:Account - lets you view Account tickets on Admin list
dep:Jail - lets you view Jail tickets on Admin list
dep:General Questions - lets you view General Questions tickets on Admin list
dep:Other - lets you view Other tickets on Admin list

Lets say you add the ticket department "Hacker" to this.departments, then you can give people access to dep:Hacker.

Examples:

PHP Code:

this.rights.xXziroXx = {
  "tab:Admin",  // Tabs
  "Edit", "Close", "FAQ", "Ticket",  // Actions
  "dep:All" // Departments
};
this.rights.MyAccount= {
  "Ticket" // Actions
};
this.rights.MyAccount2 = {
  "tab:Admin",  // Tabs
  "Edit", "Close",  // Actions
  "dep:Bugs", "dep:Jail" // Departments
}; 


You are free to EDIT and USE this script however and wherever you like, ASLONG as you do NOT remove the Mythic Legends URL from below the "Support Center" text.

Like this script? Please give me good rep! Don't like it? Please give me bad rep!

[Rapidwolve]

Biterrr stealing my idea!

Good work though.

[xXziroXx]

Originally Posted by Rapidwolve

Biterrr stealing my idea!

Good work though.

It was you who stole my idea!

[Rapidwolve]

Originally Posted by xXziroXx

It was you who stole my idea!

Lol no honestly I didn't even know you planned that. Mine just sort of evolved from a bug reporting tool to a support center. Got the idea from the 'HelpDesk' script (was barely even started) on Zodiac

[oinknessx]

Come on ladies, you all know it was my idea.

[Gambet]

So you have to add rights for each account separately?

[xXziroXx]

Originally Posted by Gambet

So you have to add rights for each account separately?

Uploaded a new version that also allow guild specific rights:

PHP Code:

this.guildrights.GUILDNAME = {
  // rights
}; 


[Gambet]

Originally Posted by xXziroXx

Uploaded a new version that also allow guild specific rights:

PHP Code:

this.guildrights.GUILDNAME = {
  // rights
}; 


Still rather inconvenient, requires too many lines of code if you're giving rights to a plethora of accounts (assuming there are a lot of staff on the server), and not completely user friendly.


I believe it would be better if the system read specific text file names, and gave rights to any accounts stored in the text file. That way, servers would only have to add their accounts to the specific text files in order to have rights to that function. A database would work as well.

[Switch]

Originally Posted by Gambet

Still rather inconvenient, requires too many lines of code if you're giving rights to a plethora of accounts (assuming there are a lot of staff on the server), and not completely user friendly.


I believe it would be better if the system read specific text file names, and gave rights to any accounts stored in the text file. That way, servers would only have to add their accounts to the specific text files in order to have rights to that function. A database would work as well.

You have to ruin everything, don't you?

Awesome IMO!

[Gambet]

Originally Posted by Switch

You have to ruin everything, don't you?

Awesome IMO!

It's just a suggestion x-x

[killerogue]

Originally Posted by Switch

You have to ruin everything, don't you?

Just...shut...up, please.

[oinknessx]

Come on ladies, be friendly. You should just be happy this script was made public for you.

[rE_MiX577]

ziro was nice enough to test this script out on Zodiac, Even though he hired half the server as PRs the system seems to be ummm.... just there?

submitting tickets are useless, especially when 90% of them will either be spam/lies, or infractions that occur at an instance.

neg rep, for hiring 10 PRs that are all on Zodiac's "Most Jailed" list.

[Rapidwolve]

This system is replacing the one I had?

[xXziroXx]

* Made it possible to actually edit tickets (good job for forgetting that huh?)


Skyld, mind replacing the first document with this one?