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Originally Posted by Velox Cruentus
Global Staff
It may seem contradictory to my beliefs however I believe a wider amount of global staff, or more precisely an increase in support personal, would help players who are not capable of fixing their problems. VT aswell as Spark910 have left PWA (Spark going to a more broad responsibility), as well as several other staff. I know that global staff can risk repeating the event of Nemesis, however the lack of player support is causing more harm that that done by Nemesis.
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I agree, currently I am discussing this with unixmad.
He is willing and sees the need for more people being able to do things, and we have decided on some new support centre software which will allow more people to help (e.g: There will be GK staff, Zone Staff and Classic Graal staff able to help. There will be short F.A.Qs for each playerworld, and graal generally, there will be a walk through trouble-shooters for self help. And hopefully more people who will have the ability to help with account support, so you really get a good response at any time of the day with maybe 2/3 people able to do that).
As for advertising, last month graal did have some banners up on some sites, which turned out positive and no doubt it will continue. We also have some ideas for some future promotion, which we hope will attact new players as well as be useful for current players.
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Originally Posted by zim5354
shows where there hearts are even though this game was suppose to be free :-/
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There is a bigger cost in having it free for a few people, then hundreds, then thousands. And then removing in-game advertising (which was in PMs at one point), and then hirring full time office staff etc...