true question

[Andy0687]

Originally Posted by Stefan

Well I am quite sure that they don't close tickets which are directed to me or unixmad, although I have seen that the people complaining often don't really want that since they don't have any real prove. We will see.

Is there a way this can be proven? Because we actually have proof of a not-so-isolated incident awhile ago in which a support ticket was sent about an unfair ban by a mod (I wont say who but I think we all know who im talking about). Who banned a user for something most users get away with when talking to someone else.

The ticket was sent, it was opened, a bad reply made, and closed.

Unless im missing something, dosent this completely defeat the point of the SUPPORT center?

nevermind apparently rufus posted it but im not changing my post

[zim5354]

I am all for Mods not having access to tickets that concern them. I would love to see how many tickets get made then that actually have a chance to be read.

[Felix_Xenophobe]

Originally Posted by zim5354

I am all for Mods not having access to tickets that concern them. I would love to see how many tickets get made then that actually have a chance to be read.

I support this idea

[Crimson2005]

Originally Posted by zim5354

I am all for Mods not having access to tickets that concern them. I would love to see how many tickets get made then that actually have a chance to be read.

Agreed!

[zell12]

Wow Stefan, you deleted my thread. Now I will have to go into the shadows and amass a organized revolt. ;(

[excaliber7388]

The support center is useless for things like this.

[zim5354]

Why do mods even have access to tickets? I mean how many of them actually play actively? Stefan, Unixmad and the PWA should have access but why mods?

[Skyld]

Originally Posted by zim5354

Why do mods even have access to tickets? I mean how many of them actually play actively? Stefan, Unixmad and the PWA should have access but why mods?

I think support center admins only have access to the tickets which are relevant to their jobs. For example, I can't see tickets about account administration because I'm not an account admin.

[zim5354]

If I had a job and I had this many complaints about me on a regular basis I would have been fired along time ago.

[MysticX2X]

I personally don't get all this rebeling. This forum was created for the discussion of graal. There's a whole load of other forums which are quite nice for whatever you're trying to post.

[cyan3]

Originally Posted by MysticX2X

I personally don't get all this rebeling. This forum was created for the discussion of graal. There's a whole load of other forums which are quite nice for whatever you're trying to post.

We are posting about graal mods on the forums so its about graal.

[Ruf]

Originally Posted by MysticX2X

I personally don't get all this rebeling. This forum was created for the discussion of graal. There's a whole load of other forums which are quite nice for whatever you're trying to post.

Honestly? I just think everyone is sick of having to watch every single thing that they post in case of the mass amount of repercussion that comes with it.

[Andy0687]

Originally Posted by MysticX2X

I personally don't get all this rebeling. This forum was created for the discussion of graal.

But we really cant discuss anything here. So I dunno.

There's a whole load of other forums which are quite nice for whatever you're trying to post.

This is the part I dont get and seems to be the Mods basis for Moderation, there are other places to go, but dosent graal want our buisness here, on their forums? Not populating other peoples forums?

Guys my thread was mostly just a question about the access of the support center, Im glad it wasnt deleted, and to me is a step in the right direction at least. Walls of Text never did anything but look daunting.

[Door]

I'm really sick of watching people being treated like crap by MODS and hoping that new players won't just turn right around when they see these forums. Talk about unwelcoming.

[Admins]

We don't make money with letting people harass other people, no matter if they are normal forum members or moderators. You can't believe that we would make more money if we allow such illegal things. This is just not the place to express personal feelings about moderators. If someone has a real problem then he/she can use the support center. That is simple to understand.