A change in the way to get Playerworld Support!

[Spark910]

SUPPORT CENTER

Okay, I have now got all of the PWA access to the 'Support Center'.
I would ask that people use the support center, over my inbox, for playerworld support.

I personally will reply to tickets, but so will the PWA. This means:

• Fast Responces: More people can view and help on the same problems, so you aren't waiting for one person.
• Better Timezone Coverage: All the PWA will be able to help with the tickets, instead of the one person you email normally. This means I could reply and then someone in the American timezone could complete the help and finish it, instead of the user having to wait for me to get back online again.
• No Waiting Around: If one person has problems getting online, it shouldn't affect the responce time, as the other PWA can help. The same applies if someone goes away for a period of time.
• Spreading The Work Load: To even out the work load, so that everything is done quicker and all the PWA can help out.

I know alot of people in the past have had bad experiences with the support center, but now that people actually have access to help - it should be a good method to get support.

When you create a support ticket you need to put the Category as Player Worlds so that the PWA can respond. They can also see General Questions which are general graal questions, so you can also use this category if it applies to the subject of your question/problem.

How to access the Support Center?
http://support.graalonline.com

How to log in?
Currently you will need to log in after first signing up.
If you have already signed up you can log in with your Graalonline password, however, if you have changed your password since you first registered on the support center then the password will be your old password, and need changing seperatly, HERE.

Registering?
If your not yet signed up then follow the following instructions to do so.

• Go to http://support.graalonline.com
• Click 'Create Graal Desk Account'
• Enter your current Graalonline Username and Password
• Enter your Name and Graalonline Email Address
• Click Login (You will be emailed your details if you forget them)

Creating A Support Ticket

• Log in
• Click 'SUBMIT NEW REQUEST'
• Fill in all of the details, then click 'Submit'

Viewing Replies To Your Ticket
Note: You will get an email when you have a reply, telling you someone has replied and what they have said. You need to log in to the support center to reply, and not reply to the e-mail.

• Log in
• Click 'OPEN REQUESTS'
• Click on the ticket you want to see. Read replies, and respond if you need to.

What to continue using e-mail for?

• Inspection Requests
• Playerworld Renames
• Owners IP locked out of their accounts

Any other questions/problems with the Support Center?
Reply here. Thank you.

[Malinko]

You go girl.

[GoZelda]

What if you get pointless spam, such as
'I just stole a car, what must I do?' ?

[Malinko]

Make a big huge post that is all "DRAMATIC & EXCITING" like Spark just did for the GraalOnline Support Center.

So when you get help, you can be like, "You go girl."

[Loriel]

Originally Posted by Spark910

SUPPORT CENTER

Bureaucracy++.

[LogicBot]

I did that months ago...

[protagonist]

Originally Posted by Loriel

Bureaucracy++.

http://www.gotfuturama.com/Multimedi...hermessong.mp3

[Loriel]

Originally Posted by protagonist

http://www.gotfuturama.com/Multimedi...hermessong.mp3

Okay, jamaican bureaucracy rocks.

[Inverness]

Sweet. This will help alot.

btw, I like how you organize your posts Spark

[thesaiyan]

I used the support desk a few* weeks ago. I was expecting an answer to come weeks later, but I was surprised it was answered that day. This is more user friendly than e-mailing for support.

[Spark910]

Originally Posted by thesaiyan

I used the support desk a view weeks ago. I was expecting an answer to come weeks later, but I was surprised it was answered that day. This is more user friendly than e-mailing for support.

Yeah, I plan to transfer account help (next year) over there, then I just go to one place to help users, and wont do one and forget about the other

[Projectshifter]

I keep getting spammed with my @graalonline.com email with this :P The annoying part is I don't have access the accounts or general area, only bugs and some other one, so I can only reply to a few of them =/

[Mitch]

Bravo on the support. Wouldn't that be nice if PWA was all on at different times to help people, but such a thing was not meant to happen.

[Pkengine]

support with support desk takes longer then woah.... =x

[Vega001]

hey guys im new to this message board and im testing out posting sop

[Spark910]

Originally Posted by Vega001

hey guys im new to this message board and im testing out posting sop

Generally people do that here:
http://forums.graalonline.com/forums...splay.php?f=95

But hello anyway.

[SuperSlayer90]

cool.

[xAndrewx]

Mr.Minh posted, Hey!

[p2p_Sir_Link]

Call ID 27898
Status OPEN
Logged 14-5-2005-08:36
Priority 1 [change]


Elapsed Time 9 days
Since Last Action 9 days


Playerworld Admin IP error
I purchased playerworld70 recently. Every time I've been dealing with the PWA they've been giving me a massive headache, even though I give them what they want every time. When I purchased the playerworld, I could NOT log onto the RC at all with the admin account. I got an IP is not listed in the ranges error. This playerworld has been unusable. I would like to know if I will receive any forms of reinbursement for the unusable 3-4 weeks that I couldn't use that could have been resolved easily.


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[link master111]

Originally Posted by p2p_Sir_Link

Call ID 27898
Status OPEN
Logged 14-5-2005-08:36
Priority 1 [change]


Elapsed Time 9 days
Since Last Action 9 days


Playerworld Admin IP error
I purchased playerworld70 recently. Every time I've been dealing with the PWA they've been giving me a massive headache, even though I give them what they want every time. When I purchased the playerworld, I could NOT log onto the RC at all with the admin account. I got an IP is not listed in the ranges error. This playerworld has been unusable. I would like to know if I will receive any forms of reinbursement for the unusable 3-4 weeks that I couldn't use that could have been resolved easily.


Your PayPal payment by bank transfer to [email protected] for $59.00 USD
has been processed and automatically credited to the PayPal account of the
payment's recipient. Thus, this transaction is completed.

Transaction ID:

Show details for this transaction online by clicking
https://www.paypal.com/us/webscr?cmd=_history

View the details of this transaction online at:
https://www.paypal.com/us/vst/


Thank you for using PayPal!
The PayPal Team


Security Advisory: When you log in to your PayPal account, be sure to open
up a new web browser (e.g. Internet Explorer or Netscape) and type in the
PayPal URL (https://www.paypal.com/us/) to make sure you are on a secure
PayPal page.



Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any PayPal page.

PayPal Email ID PP051



User/Staff Follow-ups
No notes added.

Edited to remove transaction IDs to avoid theft.

Find Stefan and ask him he did it for me so ask him

[p2p_Sir_Link]

I think the couple of forum PMs I sent him are more than enough to get this said "support"

[Minoc]

This thread should be unstickied. :P