Player Relations / Support Center

[Frankie]

Originally Posted by salesman

We can answer pms, sure, but answering a pm isn't the same as addressing the problem they are pming you about...especially if we are busy. Some of you seem to enjoy trying to point out the bad in every situation, but this system has so many benefits:

• Problems can easily be moved to the appropriate department, ensuring that the right person handles them
• Everything is displayed in an organized fashion
• You can communicate back and forth without needing both the staff and the player to be online at the same time
• The problem will always be in your inbox until it is resolved
• Adminstrators can overlook the problems that other staff are dealing with, and make sure they're handling them correctly
• and more!

the only thing you listed that actually differs from typical PMs/comments is being able to communicate without needing the player and the staff online at the same time. so I guess in the end, you are getting something out of this system, but I still firmly believe that it wasn't a complete necessity as if you couldn't solve issues without it. that's just my opinion though.