help with account please unixmad

[TifaKhan]

I am posting this for one of my staff because all else has failed.
account:NovaNET
paid by phone
it was supposed to cost $8 for 1 month unlimited classic
and only got 12 days of access
and converted back to trial
The bill from the phone company is for $52.91
email address is :[email protected]
He has tried emailing Stefan,Unixmad and [email protected]
and Nemesis has tried to contact Stefan.
Please help this player.

[Lyndzey]

[email protected] can't help you.

[email protected]=subject "P2P account went back trial".
If unixmad doesn't reply back, use the support desk.

[zell12]

Use his company email, he checks them alot ;-)

[Darlene159]

I cant even use that support desk thing

[Milkdude99]

Tifa
Just make sure when he emails Unixmad he has all the nessary info he will need to track it , it makes it alot faster that way. I will post what I mean by one of my email reciepts from PayPal.

Amount: $39.00
Transaction ID: 7VC49830P60322252
Quantity: 1
Item/Product Name: graal2001 Milkdude99 account, order number 37692
Invoice ID: 37692


Make sure he sends the transaction ID and all related numbers
I assume even with a phone transaction there will be some sort of ID numbers to track the transaction.

[TifaKhan]

Originally posted by Darlene159
I cant even use that support desk thing

me either

and ive brought enough accounts to buy that desk (j/k)

[TifaKhan]

Originally posted by Milkdude99
Tifa
Just make sure when he emails Unixmad he has all the nessary info he will need to track it , it makes it alot faster that way. I will post what I mean by one of my email reciepts from PayPal.

Amount: $39.00
Transaction ID: 7VC49830P60322252
Quantity: 1
Item/Product Name: graal2001 Milkdude99 account, order number 37692
Invoice ID: 37692


Make sure he sends the transaction ID and all related numbers
I assume even with a phone transaction there will be some sort of ID numbers to track the transaction.

He did all that sad to say.

[Admins]

When the phone bill is too high then try to get it refund, we don't really have much control about that.

[TifaKhan]

Originally posted by Stefan
When the phone bill is too high then try to get it refund, we don't really have much control about that.

He contacted his phone company to try get a refund but they said it was a foreign merchant and he would have to contact the vendor (Graal)

[Glory]

Originally posted by TifaKhan


me either

and ive brought enough accounts to buy that desk (j/k)

LOL!!!!!!!

[syltburk]

When i was gonna pay by credit 2 months ago

it didnt let me cause it was sunday and banks are closed


rofl i got worried that i maibe couldnt pay

[unixmad]

I can not do anything to refund him since we don't manage the phone billing system...

The problem is when you call the phone billing system and your modem take a lot of time to connect, sometimes you can stay connected like 3 or 4 minutes without anything, but you still pay...

Another problem is when someone disconnect (or is disconnected) before the end, the phone company still bill you... Then if someone do that like 5 time it can cost a lot.

The best to do is to ask the phone company a refund.

I will upgrade Novanet for a 1 year account and hope he will have good chance with the phone company to get refunded.

Unix.

Originally posted by TifaKhan
I am posting this for one of my staff because all else has failed.
account:NovaNET
paid by phone
it was supposed to cost $8 for 1 month unlimited classic
and only got 12 days of access
and converted back to trial
The bill from the phone company is for $52.91
email address is :[email protected]
He has tried emailing Stefan,Unixmad and [email protected]
and Nemesis has tried to contact Stefan.
Please help this player.

[TifaKhan]

account :NovaNET

Nova appreciates the compensation for the losses and appreciates the quick response.

Thank you.

[Cid_Night]

Originally posted by TifaKhan


me either

and ive brought enough accounts to buy that desk (j/k)

woohoo one of those is *looks to left* CID_NIGHT!!! woohoo, tifa is my heroine x 32.

[TifaKhan]

Originally posted by Cid_Night


woohoo one of those is *looks to left* CID_NIGHT!!! woohoo, tifa is my heroine x 32.

hehe hey Cid <3
Im no heroine, im just me