A friend needs help...

SayianOozaru · #1 03-09-2007, 06:00 PM

Ok, one of the players I know (Bimo_pro) has been using his acc "56118" because somehow his password got out to a few players, and he's not sure how. He doesn't have access to his old email account, so he can't change his password either. So I told him to put in a support ticket (but he's french and speaks little english) so he didn't really understand me...So I decided I would do this instead, to help him out. He logged off before I could ask him what his email is for Bimo_pro, but I'm sure the ip's of acc "56118" and "Bimo_pro" could be looked at, and shown that it is infact his account. (I think he hasn't been able to get on the account for about 2 weeks or so...)

accname: Bimo_pro
new email address: [email protected]

He needs his email changed to that address.

Bell · #2 03-09-2007, 06:47 PM

Emails can't be changed without proof of ownership. I suggest he go here if he's currently gold or VIP. If he has an active gold or VIP he can do an email change here
http://www.graalonline.com/accounts/emailchange.php

SayianOozaru · #3 03-09-2007, 07:14 PM

Really though, no one keeps there order id numbers. IP's cant be checked? I think "Bimo_pro" is just Gold...I had my email changed without proof of ownership... x-x

You guys have a pretty (i'll say crappy) system of doing things, if that's really all you can do to help out. I really hope your not a global if thats the effort you guys put into helping players out. -_-