I don't ordinarily like to complain about this sort of thing, but help from Graal Support Desk or whatever it's called now is next to non-existent. About six months ago my account was completely hijacked on Kingdoms (The one server I consistently played.) and all the items were cleared out and traded off. (I didn't give my password out. It was keylogged from me along with my gmail and other stuff.)
Anyhow, when I got control of my accounts again, I immediately made a support ticket about it. It got no response for roughly three months, and someone deleted it without responding at all, as though I were simply wasting their time. Then I made another one, which got a minor response, but no real effort was made to resolve the issue. It's a bit irritating to get that kind of response when you've worked for years on that server and the majority of things you've earned are pilfered from your account.
Being able to log back into the forums makes me pretty tempted to renew, but not when I have nothing to come back to. I'm just curious as to why it's always been like this.
07-19-2008, 11:28 PM
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