true question
 

How are we supposed to use the support center if the people we have a complaint about can recieve their own tickets?

and delete them or mark them as "viewed" and nothing will be done.

inb4ban

Yes "use the support centre", That Helps Doesn't It!!!!!!? [/ENDSARCASM]

Try? People complain about moderators being too strict or abusive but can never really give any prove for that. So at the end it's just about fighting and bashing the mods, which cannot be allowed.

They always ignore my tickets for about 4 months and then close them.

But that might just be Bjorn since its about Graal Kingdoms.

I did, yet the person who the ticket was surrounding closed it.

I'm still waiting for a response from you regarding GK Stefan... ;)

This is probably the only reason something would happen, stefan at least replied and gave me a chance to lay out a bigger point.

We have tried, but usually the tickets we submit are opened, then closed by the people they are concerning. Mods should not have access to tickets that concern them, neither should anyone else. This isnt an isolated issue and mods arent the only ones doing it (though its most obvious).

by the way Chris rocks.

Try and forum pm him it will get done faster that way.

that was pretty ridiculous i have to admit, and the reason he banned you was absolutely stupid

I will do that. I haven't PMed him in years, it took longer. Maybe he pays more attention to them now, hehe. :D

Well I am quite sure that they don't close tickets which are directed to me or unixmad, although I have seen that the people complaining often don't really want that since they don't have any real prove. We will see.

I am all for Mods not having access to tickets that concern them. I would love to see how many tickets get made then that actually have a chance to be read.

I support this idea

Agreed!

Wow Stefan, you deleted my thread. Now I will have to go into the shadows and amass a organized revolt. ;(

Oh dude really, its been proved so many times by countless people. Just the threads that are showing the proof picked out get deleted BY the mods.

I dont know why your going against use, YOUR customers. You should try and make changes to make us happy wtf? Without us players graals nothing.

I sent the ticket under Forums and Other, I also e-mailed it to yourself, Unixmad and Ibonic yet.. I had no reply from anyone other then Moon Goddess, which Sam closed.

Is there a way this can be proven? Because we actually have proof of a not-so-isolated incident awhile ago in which a support ticket was sent about an unfair ban by a mod (I wont say who but I think we all know who im talking about). Who banned a user for something most users get away with when talking to someone else.

The ticket was sent, it was opened, a bad reply made, and closed.

Unless im missing something, dosent this completely defeat the point of the SUPPORT center?

nevermind apparently rufus posted it but im not changing my post

The support center is useless for things like this.

If the thread is breaking a rule, then it's going to be closed. I'm not quite sure which part of this you people don't quite understand.

Why do mods even have access to tickets? I mean how many of them actually play actively? Stefan, Unixmad and the PWA should have access but why mods?

I think support center admins only have access to the tickets which are relevant to their jobs. For example, I can't see tickets about account administration because I'm not an account admin.

He called us idiots lol.

Well im glad my thread at least got looked at, and Stefan had a few replies and took some time away to post in it (and not delete it).

Im going to bow out now though.

Dont get it deleted on me guys =[

We will most likey get it deleted we always do in the end.

If I had a job and I had this many complaints about me on a regular basis I would have been fired along time ago.

I personally don't get all this rebeling. This forum was created for the discussion of graal. There's a whole load of other forums which are quite nice for whatever you're trying to post.

We are posting about graal mods on the forums so its about graal.

Honestly? I just think everyone is sick of having to watch every single thing that they post in case of the mass amount of repercussion that comes with it.

I'm really sick of watching people being treated like crap by MODS and hoping that new players won't just turn right around when they see these forums. Talk about unwelcoming.

But we really cant discuss anything here. So I dunno.

This is the part I dont get and seems to be the Mods basis for Moderation, there are other places to go, but dosent graal want our buisness here, on their forums? Not populating other peoples forums?

Guys my thread was mostly just a question about the access of the support center, Im glad it wasnt deleted, and to me is a step in the right direction at least. Walls of Text never did anything but look daunting.

We don't make money with letting people harass other people, no matter if they are normal forum members or moderators. You can't believe that we would make more money if we allow such illegal things. This is just not the place to express personal feelings about moderators. If someone has a real problem then he/she can use the support center. That is simple to understand.

Stefan..

How hard is that to understand?

Happy customers are returning customers. 80% of your profits come from 20% of your customers. You rely on brand loyalty to make money. Or you won't.

Not everyone has problems to voice here. Some of them just want to have a good time, but I see little of that happening. ffs, we can't even jokingly call one another '*****'. That's like saying calling you "Silly Stefan". How far is it going to go? Soon we won't be able to say "dummy" and "poop".

Right, by allowing interesting discussions on the forums we make our customers more happy. By allowing stupid threads which don't follow any rule we don't make the customers more happy. Plain and simple. A customer is always right, except he/she makes other customers unhappy.

Define 'stupid' please.

also I think that word offends me so please refrain from using it.

I suggest studying a bit more of the English lanuage. Who here is harassing people? Look that up.


We aren't asking you to allow illegal things. Read Googi's thread. Stop being lazy and ignoring the subject at hand.


This is not a real problem? Forum moderators are causing real problems.