Support center for individual Gold/Classic servers

[Exhausted]

It'd be nice to have a way to be able to talk to server adminstrators through a form of a support center, where you can send in tickets from the login menu or something, and admins could easily be able to access their server's support tickets.

It would be better to be able to talk to server Admins about bans and issues instead of having to immediately go for the global support center. Unless you have a server admin such as Malinko, then you might as well just go to the support center right away.

[Nataxo]

sections.

[TSAdmin]

Originally Posted by Exhausted

<...>Unless you have a server admin such as Malinko, then you might as well just go to the support center right away.

This made me laugh

Anyway, servers don't really need a globally available "Support Centre" style thing be made just for such things as "issues". But as a compromise, maybe it should be urged that each server (Namely tabbed servers) have their own locally scripted Support GUI or what-have-you for means of contacting offline Server Management members and rights-granted staff.

(Although, the above would of course only be available for things that do not involve bans, since the player banned OBVIOUSLY would never compromise themselves by finding some means of logging in)

[Frankie]

there is no need for a local support gui. it's called PM. admins should read their PMs more often. I try to as much as possible.

[xXziroXx]

Originally Posted by Frankie

there is no need for a local support gui. it's called PM. admins should read their PMs more often. I try to as much as possible.

Due to getting flooded by PM's all the time, most staff on highly populated servers ignore responding to most/some of them - and if a player doesn't receive an immediate response to PM's, he thinks you ignored him, and starts crying. That's the story of modern Graal.

[Bell]

Several servers have tried internal support systems. It still ends up being the same. They don't like the response or its not fast enough so they go to global support. They should be trying to resolve issues locally first by pming the proper admin for whatever their complaint is about anyway before taking it global.

Another thing I hear a lot, instead of starting your pm's with hi and not receiving a response. Send your first pm to the staff member with an explanation of what your issue is. This way if a manager/staff member is getting pm slammed and having to pick and choose who he/she responds to they know which pm's are important and you're less likely to get ignored.

[Crow]

Originally Posted by Bell

Another thing I hear a lot, instead of starting your pm's with hi and not receiving a response. Send your first pm to the staff member with an explanation of what your issue is. This way if a manager/staff member is getting pm slammed and having to pick and choose who he/she responds to they know which pm's are important and you're less likely to get ignored.

Exactly! On a side note, I basically ignore everything which is just "Crow", "you there?", "hlep pleas" or "hi"

[Tigairius]

Not only do the issues Bell stated above apply, but it is also common for people to select the wrong section and submit private information. I could easily see some of this accidental information being abused by untrustworthy administrators.

[Frankie]

Originally Posted by Bell

Another thing I hear a lot, instead of starting your pm's with hi and not receiving a response. Send your first pm to the staff member with an explanation of what your issue is. This way if a manager/staff member is getting pm slammed and having to pick and choose who he/she responds to they know which pm's are important and you're less likely to get ignored.

this..

it is extremely annoying when I open my PM and its, "FRANKIE HELP OMG." those are the ones I ignore. I even tell people to explain their problem to me without all the pleading for help PMs.

[Inverness]

I'd love to script an add-on for RC that would allow administration of support tickets. But unfortunately Stefan has yet to release the external scripted windows or provide any updates or any method for me or anyone else to create an RC program.

[Nataxo]

as a nice Staff member, i always answer a pm per minute.

i wish i could respond quickly but since i'm a trail account i can only send messeges every 60 seconds-.-.

[cbk1994]

Utopia tried this for a while, but people decided to moan more and not make tickets.

The problem, I think, is that people send messages to developers, administration, etc. There needs to be a team (player relations?) to deal with player problems, and there should always be one on tag.

There is normally no need for developers to be on tag, unless they are testing something that they need to be on tag for. What really bugs me is when people have both their RC and player on a developer tag, especially when away.