support@graalonline.com is down?

Soala · #3 02-15-2011, 07:00 PM

been 4 Days I sent a request, didn't get a reply so I was wondering if it was down or something.

Tigairius · #4 02-15-2011, 07:10 PM

Hello, if there is some issue that is an emergency, feel free to contact any member of the PWA via forum PM. In your email, you should have received an automated response that explains your possible wait time of 1-3 business days (with times fluctuating further under circumstances of ticket inflation). We try to answer emails in that amount of time, but make no promises.
If you did not receive an automated response, then we probably didn't get your email and you should re-submit it.

I apologize for any inconvenience.

Soala · #5 02-15-2011, 07:23 PM

I usualy get the automated email, but this time it went into my spam box somehow...
thanks for the reply

TSAdmin · #6 02-16-2011, 05:01 AM

1-3 business days? Seriously? o_o

Luda · #7 02-16-2011, 05:16 AM

hahah

kia345 · #8 02-16-2011, 05:22 AM

Quote:

Originally Posted by TSAdmin

1-3 business days? Seriously? o_o

If the excuse isn't "because we are swamped with iPhone related issues", then everyone associated with that email is an idiot and doesn't deserve to manage anything more complex than a blender.

TSAdmin · #9 02-16-2011, 05:29 AM

Quote:

Originally Posted by kia345

If the excuse isn't "because we are swamped with iPhone related issues", then everyone associated with that email is an idiot and doesn't deserve to manage anything more complex than a blender.

Hm, I'm not setting up a "hang crap on them" party. It is a tedious task at times. I'm just honestly quite shocked that such leniencies need to be in place in a team of 4 people. Totally honest shock.

In response, though, unless things have changed - iPhone servers have their own line of support. EG: Classic iPhone's e-mail support is [email protected] and messages intended for them sent to Support would be forwarded by Support staff.

kia345 · #10 02-16-2011, 05:49 AM

Quote:

Originally Posted by TSAdmin

Hm, I'm not setting up a "hang crap on them" party.

I am, Graal's community is hardly large enough that the small fraction of people having problems submitted to the support email could have to wait three days for a response.

Fulg0reSama · #11 02-16-2011, 06:20 AM

Quote:

Originally Posted by kia345

I am, Graal's community is hardly large enough that the small fraction of people having problems submitted to the support email could have to wait three days for a response.

Considering the information about seperate supports; I agree with you Pojo.

If there's anyone actually looking closely at the support email (even worse multiple) for it to take even more than one day total is ridiculous and there's no excuse for that.

Doahh_p2p · #12 02-16-2011, 06:29 AM

I never receive a response anyways.... its been weeks.

salesman · #13 02-16-2011, 03:01 PM

I can't see why anyone in their right mind would want to be a PWA. When is it ever okay or fun to do someone else's *****-work for free?

Three days is understandable for the people who aren't getting paid, but the people who are making money off of us have no excuse for not providing better support.

kia345 · #14 02-16-2011, 05:27 PM

Quote:

Originally Posted by salesman

Three days is understandable for the people who aren't getting paid

Not if you volunteer.

fowlplay4 · #15 02-16-2011, 05:36 PM

You know what's cooler than a support email? A support center.