Recover a server backup from Stefan?

Jimbo33 · #1 07-04-2011, 08:21 AM

Hi, I would like to recover a backup of my server I had last year. I remember I could do that by sending a ticket to the support, but I don't remember this website, and I can't even find it! Did it change? I'd like to know how I can recover backups now!
Thanks!

Supaman771 · #2 07-04-2011, 08:50 AM

I don't think they have backups of servers anymore...

cbk1994 · #3 07-04-2011, 09:03 AM

The support center no longer exists. You can try emailing [email protected] to contact Stefan directly, but keep in mind it will probably take a while to get a response (if you get one), and probably longer to get a backup, so include as much information in the initial email as you can.

patrickp2p · #4 07-04-2011, 01:09 PM

Perhaps you can email [email protected] (sorry if misspelled), it may be better for a global to try and contact Stefan. ^_^ Best of luck!

Jimbo33 · #5 07-04-2011, 03:35 PM

Thanks guys! I sent an e-mail to both adresses!
Now I can just hope they answer fast

cyan3 · #6 07-04-2011, 04:38 PM

I would also strongly suggest that you keep regular backups of the server in future (at least once a week or so) just so you'd have a spare set of content on your home computer encase any is lost/damaged and would naturally overcome the problem of requesting backups from Stefan.

CujoDaMan · #7 07-04-2011, 07:17 PM

Stefan/Graal dose not host backups anymore.

DustyPorViva · #8 07-04-2011, 07:34 PM

Holding him at gunpoint might work.

patrickp2p · #9 07-04-2011, 09:33 PM

Quote:

Originally Posted by CujoDaMan

Stefan/Graal dose not host backups anymore.

Then what happened with Shaded Legend? O:

Twilikari · #10 07-05-2011, 06:44 AM

Quote:

Originally Posted by DustyPorViva

Holding him at gunpoint might work.

But first, you must find him

DustyPorViva · #11 07-05-2011, 07:27 AM

Quote:

Originally Posted by Twilikari

But first, you must find him

Er... ya I know exactly where he is, rofl. (Seriously).

cbk1994 · #12 07-05-2011, 08:11 AM

Quote:

Originally Posted by Twilikari

But first, you must find him

Just look for an unupdated part of Paris.

Bell · #13 07-05-2011, 06:16 PM

Server backups do still exist but as Cyan said, we highly recommend you keep a backup on your own computer if you want to quickly restore your content. Quite often backups are not entirely complete so you may have things missing.

Finding and compressing backups are time consuming which puts getting them on low priority for Stefan. If you do request one though be sure to include the server name and what account the backup was rented on since they are not stored via their server name. Also expect to wait a considerable length of time since getting it will not happen overnight.

The PWA does not and can not provide backups themselves for you.

Jimbo33 · #14 07-05-2011, 09:29 PM

I know, I gave all those informations already and I know I have to wait a considerable length of time, I just wanted to know if it was still possible

I did have a backup but the computer which had it died

I'll keep the backups on external hard drives next time!

EDIT: Oh and Bell, are [email protected] and [email protected] the best ways of getting to Stefan?

Bell · #15 07-05-2011, 10:08 PM

Quote:

Originally Posted by Jimbo33

I know, I gave all those informations already and I know I have to wait a considerable length of time, I just wanted to know if it was still possible

I did have a backup but the computer which had it died

I'll keep the backups on external hard drives next time!

EDIT: Oh and Bell, are [email protected] and [email protected] the best ways of getting to Stefan?

Yes