Question regarding subscriptions - Page 3

Vulcan · #31 03-01-2008, 05:50 AM

Not every staff member has access to the Billing department of the Support Center. For example, Forum Staff have access to forum tickets and PWA have access to PW tickets. Just because a ticket in one department was answered doesn't mean a ticket in Billing has been ignored. Unixmad is the one who handles the billing issues and from what I understand, he's been busy lately. The issue should be taken care of in due time.

Additionally, if you don't feel that Graal's Billing Support is adequate, you can still dispute payments with your bank and/or PayPal.

kia345 · #32 03-01-2008, 06:25 PM

Quote:

Originally Posted by Vulcan

he's been busy lately.

Then he should give up on Graal. If he's too busy to even acknowledge problems, he's too busy to handle Graal period.

cbk1994 · #33 03-01-2008, 06:27 PM

Quote:

Originally Posted by kia345

Then he should give up on Graal. If he's too busy to even acknowledge problems, he's too busy to handle Graal period.

That's along the lines of what I am thinking.

You can't be too busy to run your own business.

Pimmeh · #34 03-01-2008, 07:06 PM

I find it horrible that someone like Stefan didnt even POST in this thread.
I mean, he could easily add your subscription manually and replace the other two with one that has all the days...
SHAME ON YOU!

Vulcan · #35 03-01-2008, 11:50 PM

This doesn't need to turn in to a bashing thread. If you have an issue, make a support ticket and it will be taken care of.

Thread Closed.

Admins · #36 03-03-2008, 02:23 AM

Just to clarify: The old subscriptions are completely different to the new ones, that's why stacking them isn't working as simple and must sometimes be made manually. In general stacking subscriptions is working fine though.