Thank you Stefan

[Twinny]

Originally Posted by Darlene159

But it still doesn't hurt to show appreciation sometimes for them doing it, even though it is their job...

Indeed. They could copy Valve's way of doing things. Somewhere along the lines of,

It doesn't work for ya? Umm... delete the game and reinstall it...update drivers. That didn't work? Well tough **** then.

That put me off Valve a ****load when I read my mates tech support query. That being said, Valve can do that since once you pay, that don't need to care about you anymore. MMO companies do need to provide the highest level of customer care since in the end: they need your repeat business. While I don't play WoW, I know their tech support is one of the best in the world.