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  #1  
Old 03-27-2012, 10:57 PM
callimuc callimuc is offline
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Approve computer
After I didn´t use my Account for almost 1 year with a running gold subscription I came back a few days ago.
When I wanted to start my RC client (not Client-RC) I realised that my password was not saved anymore. After typing it in again, I now always have to approve my computer before I can use my RC. This does not happen with the client or the Client-RC. It also keeps repeating everytime I restart my Computer (or maybe the RC not sure).

Is there any way I can fix this?
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Old 03-28-2012, 07:45 AM
Gunderak Gunderak is offline
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Have you tried running the RC from a different location on your PC?
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  #3  
Old 03-28-2012, 11:51 AM
Dragon551 Dragon551 is offline
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A while back I had a similar problem except it was my through the client when I tried logging into my new computer. I ended up E-Mailing support and Bell told me there was something wrong with the system so she just set my account back to normal. This was a while back but maybe it's still an issue.
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Old 03-28-2012, 01:33 PM
cbk1994 cbk1994 is offline
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Typically emailing [email protected] is the best way to get support for account issues. You might want to try that, although I'm surprised a PWA hasn't seen this post already.

It sounds like your PCID is changing every restart. This is a common problem, and I don't think the PWA can do anything to help fix it. Stefan needs to improve the PCID system.
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Old 03-28-2012, 02:29 PM
callimuc callimuc is offline
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Quote:
Originally Posted by Gunderak View Post
Have you tried running the RC from a different location on your PC?
Just did and nothing changed

Quote:
Originally Posted by Dragon551 View Post
A while back I had a similar problem except it was my through the client when I tried logging into my new computer. I ended up E-Mailing support and Bell told me there was something wrong with the system so she just set my account back to normal. This was a while back but maybe it's still an issue.
Quote:
Originally Posted by cbk1994 View Post
Typically emailing [email protected] is the best way to get support for account issues. You might want to try that, although I'm surprised a PWA hasn't seen this post already.
I´ll try that
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Old 03-29-2012, 06:57 PM
Bell Bell is offline
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Your pc id is changing every day. I can't stop that but I removed the id protection for now. Once the whole changing thing stops, you can set the protection back up then.
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  #7  
Old 03-29-2012, 07:07 PM
callimuc callimuc is offline
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Your pc id is changing every day. I can't stop that but I removed the id protection for now. Once the whole changing thing stops, you can set the protection back up then.
Ok thanks. Any idea why that could happen?
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Old 03-29-2012, 07:08 PM
xXziroXx xXziroXx is offline
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Quote:
Originally Posted by callimuc View Post
Ok thanks. Any idea why that could happen?
The pcid system on Graal has been buggy ever since Windows 7 was released. Don't count on it for anything.
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  #9  
Old 03-29-2012, 07:21 PM
callimuc callimuc is offline
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The pcid system on Graal has been buggy ever since Windows 7 was released. Don't count on it for anything.
Oh. Never happened to me before but good to know
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Old 03-29-2012, 10:04 PM
Bell Bell is offline
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Ok thanks. Any idea why that could happen?
I personally don't know why but Stefan or Tig may know.
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