[papajchris]

So i went to the graal online website, and there is absolutely NO WAY to contact any globals or administrators unless you come to the forums and a.) make a thread b.) somehow find the contact list, or c.) go to the cyberjoours corporation website and email the sales department

Stefan if you read this, thats great PR work there.

I went on WOW's website, having never been there before and found myself an email to contact for a random issue. Some departments even had phone support!

On graal's all you do is go through an endless loop of clicking "Support Desk" and being taken to the home page of graal website. I for one would be to pissed off to bother dealing with an issue with graal if i was new.

A ingame support center would be nice, and if security is an issue then just take important complaints/requests to emails. If someone requests a password change then it could just be emailed to his account's email. However, im sure many questions the globals get are ones that had no personal information required such as ones dealing with playerworld problems and whatnot.