Quote:
Originally Posted by salesman
What about people who cannot connect to the internet? You should drop email support because there's probably one person out there with no internet who has a question for you. We should use the good ol' fashioned stamp and envelope  . |
Sounds like a different department. Different company completely, even! :o Sounds like if someone can't access the internet they should contact their ISP via phone and worry about online stuff when they get their internet back. Sounds like you're just saying something like this to be a smart ass :o
Quote:
Originally Posted by salesman
It's really doesn't matter how we submit our questions or ask our problems as long as we're getting the support we need and deserve. If emailing works fine for everyone, so be it, but with threads like this popping up every other day, it obviously isn't working. The problem is that nobody knows how to get support...there needs to be links from the website and client.
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I'm doing my part (Check signature). I can't do anything about the website though.
Quote:
Originally Posted by cbk1994
Easy to alter illegally to do what, exactly? As long as you're validating the data serverside, which is a must for any script, there's no problem. The only security risk is that some staff member could use a script to read the text value from the GUI once they're on that staffs server, so some kind of global weapon would need to destroy all of the support center GUIs before serverwarp (which should be possible since it's also doing things like reconstructing the taskbar on serverwarp). The support center can even be enhanced to send emails alerting the poster that they have a new message. The only real problem with this is that guest accounts often are not unique (players can share the same PCID in some cases) so sensitive data might be leaked that way.
I'd rather see an online support center implemented, but unless you're willing to host it yourselves, which would only piss Stefan off, I guess that's not happening.
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Well, the problem is Stefan. Our Support Centre has a leak because of Support Trio's software, and now he shoots down every suggestion? It's likely because he's way too security conscious. It doesn't matter if we validate via ServerSide, there's still risk and from my point of view, Stefan is way too security conscious to take "risks".