Quote:
Originally Posted by TSAdmin
It's not just that "Some people can't access it, so don't make one?". Not sure how savvy with scripting you are, but GUI's are clientside. Clientside scripts are rather insecure and easy to alter illegally. The last thing we would want is to put sensitive information into a clientsided support centre. Local support centres, such as the one on Era, don't require sensitive information such as personal details, and half the time only require "Account/Community Name", and a reason for submitting a ticket.
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Easy to alter illegally to do what, exactly? As long as you're validating the data serverside, which is a must for any script, there's no problem. The only security risk is that some staff member could use a script to read the text value from the GUI once they're on that staffs server, so some kind of global weapon would need to destroy all of the support center GUIs before serverwarp (which should be possible since it's also doing things like reconstructing the taskbar on serverwarp). The support center can even be enhanced to send emails alerting the poster that they have a new message. The only real problem with this is that guest accounts often are not unique (players can share the same PCID in some cases) so sensitive data might be leaked that way.
I'd rather see an online support center implemented, but unless you're willing to host it yourselves, which would only piss Stefan off, I guess that's not happening.