Sky 4 PWA!!! lol..
Nah, in all seriousness I think the PWA are very easy to get in touch with. Even when the support center was around I always got ahold of someone either threw PM, e-mail, or client. That was the case because the support center didn't allow 3 letter account names to sign up!! WTF?!...It's like I'm sorry I been around for so long and have a 3 letter account name, it was allowed back then.
So, yea, the PWA are very easy to come in contact with it's just like TSA said if you really have a problem with something that urgent you will find one of em.