Quote:
Originally Posted by kia345
How many new people immediately know that if they need help they should to Login and find you? Specifically you, with your name set to "HEY, PM ME FOR HELP" under the admin tab? How many people, as soon as they require help, know your email? How many people know to add you as a buddy when they need to get in touch? None of this information is made public to help people, and you're only reachable by people who already know to look.
Graal's support service sucks, and if you really think all of those ways you mentioned of getting in touch with you are valid, then the PWAs suck too.
edit: to make a point, I just asked a friend of mine who recently started Graal and plays Era who he would contact for any form of help on a global scale. His first response was that he'd ask me to post it on the forums. I told him there were specific people he was supposed to come to for big situations, and he was surprised. He has never heard of the PWAs, nor does he knows how to contact any of you. "Globals" are regularly mentioned in a vague, cryptic manner, with no information on who they are, what their services are, or how they're getting talked to. To try and help him, without going to the forums, I went to the main website's support tab, which offers little to no help, literally saying "no services here, try the forums!". I mentioned your name, and he recognized it, but had no idea it was someone important.
He recommended a support window on the login server, like the news one.
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I know what you are saying, but that has nothing to do with what you said earlier. I can only utilise what I have at my disposal, you can't ask me to do more other than give up my life completely and sit on Graal 24/7. I am well aware of the fact that new people don't know how to contact ME SPECIFICALLY, but I never said they did. My reply was regarding the original post about "More PWAs", meaning "More people" specifically. Please try to keep the flow going from the OP's topic rather than going on a tangent.
As for the mention of the login server including support, I'm pretty sure that's already been discussed on the forums in another thread and never took flight since if people cant even access their account, they'd never make it to the Login server in the first place to view such support.