Quote:
Originally Posted by DustyPorViva
something is sorely needed.
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Yes, yes it is. E-mail is okay, but when 1 person e-mails more than one of us (In separate e-mails) and we both start getting involved, it introduces a new level of difficulty in solving it, especially without the ability to "Assign" and know "That's this person's case. I can look in and comment to help, but I must trust they will handle it". Also being able to "Comment" on the case file in the support centre was a valuable feature. You can't do that with e-mails.