View Single Post
  #18  
Old 05-26-2009, 04:28 AM
TSAdmin TSAdmin is offline
Forum Moderator
TSAdmin's Avatar
Join Date: Aug 2006
Location: Australia
Posts: 1,980
TSAdmin has much to be proud ofTSAdmin has much to be proud ofTSAdmin has much to be proud ofTSAdmin has much to be proud ofTSAdmin has much to be proud ofTSAdmin has much to be proud of
Managing the 3 divisions you outlined as a whole single division isn't actually that difficult. Especially not to the point where we:

A) Would need more help
or
B) Would need to separate them into said divisions

Not sure what you mean by "Looking at the support centre", but if you mean that you have seen screenshots of our ticket lists in the past, that's just a number. As individual tickets, they are marginally easier to handle on a case-by-case basis. Some even really only require a single reply of "Your servers name has been changed" followed by selecting "Resolved", then that ticket disappears from the list.

As mentioned a few times- if we're feeling like we're struggling, Bell will issue a hiring thread after discussing it with Stefan and unixmad. Essentially it's about trust as well. Stefan and unixmad aren't easy to sway on the trust, just ask any one of the 3 PWA. Hiring people into divisions and increasing the Global Administrators number 3 times over dramatically increases the risk of rogue administrators doing whatever they want to do for whatever reason they do it.

I'm sure your concern is appreciated, but rest assured. We're not about to crumble under any pressures just because we're not divided into sections.
__________________
TSAdmin (Forum Moderator)
Welcome to the Official GraalOnline Forums! Where sharing an opinion may be seen as a declaration of war!
------------------------
· User Agreement · Code of Conduct · Forum Rules ·
· Graal Support · Administrative Contacts ·
Reply With Quote