[Bell]

Several servers have tried internal support systems. It still ends up being the same. They don't like the response or its not fast enough so they go to global support. They should be trying to resolve issues locally first by pming the proper admin for whatever their complaint is about anyway before taking it global.

Another thing I hear a lot, instead of starting your pm's with hi and not receiving a response. Send your first pm to the staff member with an explanation of what your issue is. This way if a manager/staff member is getting pm slammed and having to pick and choose who he/she responds to they know which pm's are important and you're less likely to get ignored.