[Ibonic]

I changed the description slightly to make it clearer.

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You do need an active gold subscription for e-mail changes normally.

But if you don't have a gold subscription, then we'll do it anyway under the condition that the lifetime classic is removed. I always warn people to make sure they understand before it's removed though.

So I'd suggest if you have access to the account and need an e-mail change, you consider upgrading for at least a month so that you don't lose the lifetime classic.

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I think the main reason is that it takes a lot of time/effort to provide endless support for people who have only paid once and in most cases have no intention to again.

Usually they don't even have the order ID / receipt, so we have to research the account history and compare it to what little info they give.

On top of that, a lot of people share these accounts or give them away when they quit. Helping them to "recycle" accounts doesn't exactly seem worthwhile. I suppose I should say that in a nicer way, but it happens often and I'm sure at least 20-25% of lifetime classic accounts are or have been shared at some point. It just gets worse over time because people don't like the new accounts or think it's fair to have to upgrade continually when players who have been around longer don't have to (at least for "basic"/playerworlds access) ...


With that said, I don't exactly like or agree with the policy either. I just have to enforce it.