Quote:
Originally Posted by cbk1994
I know there have been many threads about this, but still nothing has been done.
Support for Graal is absolutely terrible. Support for playerworld-related issues are generally solved quickly (Bell does an excellent job of this, though it can sometimes take 2-3 days; do the other PWAs even check these?)
My recent ticket got no response for two and a half weeks, at which point I just gave up on it 
Of course, there were not a lot of people that were even able to answer this ticket. Perhaps instead of defending "the people we have do as much as they can ..." Graal should look into getting some more people to answer support tickets (by that I mean ones that can solve them, not just say "Okay, I'll leave this for x who can solve it")
Doesn't anyone else think it's crazy to have support this bad? |
Bell mentioned something about this in Crono's thread about the
Role of PWA? <--Click for Bells posted response.
Quote:
Originally Posted by Frankie
I find it funny how the PWAs can't solve this whole Era crash due to a lack of rights. It's ridiculous that we have to wait for Stefan to get this fixed when this could of been fixed no more than an hour after the crash. There are plenty of other circumstances where tickets can't be solved because only 1 person can take care of them.
|
As it stands, only Stefan or unixmad can bring back up Classic and Gold Servers, which is completely dumb indeed. With the limited ability to bring such servers back online, all the PWA (Or even GST, as Skyld found when he had a go at it) get spammed with when they try such an action is
PHP Code:
Attempt to restart era: Error
Attempt to start era: Error
Attempt to npcstop era: Error
which just further ties their hands in the matter z_z