I know there have been many threads about this, but still nothing has been done.
Support for Graal is absolutely terrible. Support for playerworld-related issues are generally solved quickly (Bell does an excellent job of this, though it can sometimes take 2-3 days; do the other PWAs even check these?)
My recent ticket got no response for two and a half weeks, at which point I just gave up on it
Of course, there were not a lot of people that were even able to answer this ticket. Perhaps instead of defending "the people we have do as much as they can ..." Graal should look into getting some more people to answer support tickets (by that I mean ones that can solve them, not just say "Okay, I'll leave this for x who can solve it")
Doesn't anyone else think it's crazy to have support this bad?