Approve computer
 

After I didn´t use my Account for almost 1 year with a running gold subscription I came back a few days ago.
When I wanted to start my RC client (not Client-RC) I realised that my password was not saved anymore. After typing it in again, I now always have to approve my computer before I can use my RC. This does not happen with the client or the Client-RC. It also keeps repeating everytime I restart my Computer (or maybe the RC not sure).

Is there any way I can fix this?

Have you tried running the RC from a different location on your PC?

A while back I had a similar problem except it was my through the client when I tried logging into my new computer. I ended up E-Mailing support and Bell told me there was something wrong with the system so she just set my account back to normal. This was a while back but maybe it's still an issue.

Typically emailing [email protected] is the best way to get support for account issues. You might want to try that, although I'm surprised a PWA hasn't seen this post already.

It sounds like your PCID is changing every restart. This is a common problem, and I don't think the PWA can do anything to help fix it. Stefan needs to improve the PCID system.

Just did and nothing changed

I´ll try that

Your pc id is changing every day. I can't stop that but I removed the id protection for now. Once the whole changing thing stops, you can set the protection back up then.

Ok thanks. Any idea why that could happen?

The pcid system on Graal has been buggy ever since Windows 7 was released. Don't count on it for anything.

Oh. Never happened to me before but good to know :)

I personally don't know why but Stefan or Tig may know.