No Support Center?
I cant seem to get to the support center page. It just redirects me to the graal home page. Is it down for maintenance or something. Could someone inform me please?
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It was hacked, again, and it's been offline for at least a month now. Hopefully they find some other software that works, it's ridiculous without one.
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SupportTrio was is one of the best out there, but since it failed, maybe we can post some other suggestions? |
Should just make it scripted and integrated into the client, that seems to be the direction these days.
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I know that Isolsoft Support Center is of high quality, and has some real good reviews. |
Personally I hope suitable software is found in a timely manner because it's getting pretty difficult to manage cases with no records, if any come at all.
It's also annoying to explain to people the most obvious methods of contact while Support is down: * Forum PM, for those with forum access * E-mail, EVERYONE has e-mail and it doesn't require any correspondence to GraalOnline to even use it and obviously every Global Admin, even moderators of the forums, have @GraalOnline.com e-mail addresses so there's always a way to contact us from all departments of Support. For a list of these e-mails, share this with your friends But still follows with "HELP! I CAN'T CONTACT ANY GLOBALS!" -_- |
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Technically, that isn't their account name. So it would be cool to clear that up before you start a rush of confusion. So no duh, I would be saying Quote:
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Edit: "Tig" actually is an account, one of Tig's other accounts. That's probably why I never thought twice about his e-mail address. |
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Do you think [email protected], is more confusing that [email protected] or [email protected], is more confusing than [email protected] Either way you still avoided the point, in your other post you should edit it and clarify the proper email(s). Quote:
Tig is just short, and easier to remember. No pun intended, but you should just clarify the mistake that can cause confusion over a pretty serious situation in some cases. |
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