Most issues revolve around the lack of Global Contacts.
I myself just now noticed that (I THINK) the forums are the only place that provides the contact information.

Would be great to implement the contacts into the client, for players that do not view the forums.

Lack of personal contact is the problem with support? In that case, I wonder why other games out there don't have such problems, or a large majority of businesses for that matter. It is not a necessity.

I think he means its difficult to find who are the global contacts unless you frequent the forums. Hence my desire for the contact list to be put on the client itself.

Maybe if other games were structured the same way GraalOnline is, you're assuming that every game is the same exact despite gameplay and graphics.

In the community of Graal, Globals are a big part of support individually in most cases.

Stop being so square, expand your mind.