Quote:
Originally Posted by oo_jazz_oo
So, since some people might not be able to use the in game support center...we shouldn't make one at all?
Theres no reason not to make one.
People who are banned can continue to email questions in...
But for those people who pay tons of money to play a game, shouldn't they get some sort of support center?
And if time has been spent to make a new support center, maybe some more time needs to be put it, because so far, nothing has happened.
You can search for years for a new support center software, but that doesn't mean anything to the people waiting for one.
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It's not just that "Some people can't access it, so don't make one?". Not sure how savvy with scripting you are, but GUI's are clientside. Clientside scripts are rather insecure and easy to alter illegally. The last thing we would want is to put sensitive information into a clientsided support centre. Local support centres, such as the one on Era, don't require sensitive information such as personal details, and half the time only require "Account/Community Name", and a reason for submitting a ticket.
Also, just to sort the beans from the cherries, the PWA don't have any form of rights to just randomly pull things like this out of our asses and implement them. We handle the tickets, emails, whatever. We don't handle the management, integrity and security of the what we're using. That's where Stefan and Unixmad come in. So, we can search for years for a new support software, but we're also the ones losing out, not just you. I think it's getting way too uniform with the community to believe that "Global" means we're all equals and could do the same thing as the next person in the team. That's simply not true. Just because you don't see Xor, Bell or myself making a coffee, doesn't mean it's because we're lazy, incapable or negligent. It just means you're looking at the wrong people for it.