klayton/Ammo Prices - Page 3

bloodykiller · #31 10-20-2012, 04:06 PM

the support centre is the least effective way of getting things done
but ok, i'll send in a ticket regarding 5-6 glitches i've found which are very easy to be fixed..i'll let you know how much time it takes
btw i got a hold of jem and he fixed the prices, very effectively

cbk1994 · #32 10-20-2012, 04:30 PM

Quote:

Originally Posted by bloodykiller

the support centre is the least effective way of getting things done
but ok, i'll send in a ticket regarding 5-6 glitches i've found which are very easy to be fixed..i'll let you know how much time it takes
btw i got a hold of jem and he fixed the prices, very effectively

It's the most efficient way to get something done, which is why its model is used by most companies offering text-based support. What's not efficient is PMing staff members, who then have to stop what they're doing to get all the details they need out of you and are then expected to solve it right away.

If it's taking a while to get a response, it's because the glitches are less important than you think they are. There are lots of glitches on Era. It's not necessarily a priority to fix them all, even small ones, when time can be better spent doing other stuff. Go look at the bug tracker of any large (or understaffed) project, and you'll see what I mean.

bloodykiller · #33 10-20-2012, 05:31 PM

i've sent a ticket..i'll see how long it takes, judging from my own past experiences tickets have never worked effectively
some of the glitches i pointed out are extremely important, some aren't as important. they're all easy to fix glitches though

Fiberwyre_P2P · #34 10-21-2012, 02:57 AM

Most, if not all, of the bugs I've reported or suggestions I've made via tickets have been heard out, and in most cases dealt with, or at the very least replied to.

It's a mystery to me why you have so much trouble with staff.
Maybe you could try lowering your expectations.
It's not feasible to expect staff to reply immediately to you and appease your whining in a timely manner and at your convenience.
Especially when their job doesn't have anything to do with what you're asking.

Klayton · #35 10-21-2012, 04:00 AM

TK I believe I told you There's a reason for it though I don't know so I can't tell you. I'm also positive I directed you to talk to Gang and Business.. Regardless if I have level rights or not that's not my job, it's JEM's. I would not appreciate JEM coming in and setting the price on one of my houses and auctioning it as he pleases, so I'm not going to use my level rights to edit his prices to make you happy.

bloodykiller · #36 10-21-2012, 04:47 AM

Quote:

Originally Posted by Fiberwyre_P2P

Most, if not all, of the bugs I've reported or suggestions I've made via tickets have been heard out, and in most cases dealt with, or at the very least replied to.

It's a mystery to me why you have so much trouble with staff.
Maybe you could try lowering your expectations.
It's not feasible to expect staff to reply immediately to you and appease your whining in a timely manner and at your convenience.
Especially when their job doesn't have anything to do with what you're asking.

i don't expect stuff to be done right away, but i've been pming staff for over a week to fix 5 simple glitches and not one has been fixed yet

@klay
i asked:
"why are prices different?"
you answered:
"there's a reason but i won't tell you"
i said:
"what's the reason?"
and u said something like
"didn't you fkn read what i wrote?"

let's atleast be polite and honest, it was a bug which took 2 seconds to fix and JEM did it as soon as i got a hold of him. i was pming other staff members since i hadn't seen jem for a while

Fulg0reSama · #37 10-21-2012, 09:09 AM

Quote:

Originally Posted by bloodykiller

i don't expect stuff to be done right away, but i've been pming staff for over a week to fix 5 simple glitches and not one has been fixed yet

@klay
i asked:
"why are prices different?"
you answered:
"there's a reason but i won't tell you"
i said:
"what's the reason?"
and u said something like
"didn't you fkn read what i wrote?"

let's atleast be polite and honest, it was a bug which took 2 seconds to fix and JEM did it as soon as i got a hold of him. i was pming other staff members since i hadn't seen jem for a while

It's because there is protocol these people will usually stick to and follow, Just as some might help you by humoring you, you should humor them by sending in a ticket, if not multiple to get their attention to get it done, when that has failed, go straight to their manager or highest ranked member that has any relevant control of the situation of problem that you need solved. If somehow that doesn't work, you're going to have to go to PWA personnel and explain the problem in order to get it handled.

This is the way things like this are handled in Graal, pretty much no different then trying to get a problem solved in a retail store.